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Gordy

Out of warranty repair.

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Just asking for a friend... he has a laptop that has failed (motherboard or possibly cpu has died) about 4 or 5 months outside the warranty. Is it worth his time trying to get pc world to repair or replace on the grounds that a laptop should last a little longer than a year and half?

 

Thanks.

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any warranty is in ADDITION to your statutory rights under SOGA

 

 

a computer should last upto or more than 4yrs

 

 

sale of goods act is your friend

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Many thanks, hasnt SOGA just been replaced?

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yes we are publishing the stuff now

but still works

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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hp by any chance?


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Lenovo.

 

Is there a standard way of doing this or do you just go in with your SOGA memorised or to hand and pester the staff in a polite but firm way?

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ah shame

 

hps sometimes dont post due to bios corruption fortunately they realised this and built in an option to rebuild the bios - hoping it might just be that

lenovos dont unfortunatly

 

pcworlds soga responce is a little odd

they ask for £50, book it in and then if it is a manufacturing fault refund the £50

but push the staff you never know what you might get


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Thanks for the helpful comments.

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tell them you are not complaining under the warranty but under the sales of goods act 1979

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charge £50.00 then you find out all they did was re-set it to original factory setting i.e. press of a button which is in the control panel area anyway, they are the pits.


:mad2::-x:jaw::sad:

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charge £50.00 then you find out all they did was re-set it to original factory setting i.e. press of a button which is in the control panel area anyway, they are the pits.

 

It's a little more involved than that, I've had to do it. The £50 is refunded if the fault is now down to accidental damage, misuse etc IIRC. If it were corrupt BIOS, it would be covered by SOGA as it doesn't fall into either of the above brackets.

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It's a little more involved than that, I've had to do it. The £50 is refunded if the fault is now down to accidental damage, misuse etc IIRC. If it were corrupt BIOS, it would be covered by SOGA as it doesn't fall into either of the above brackets.

 

 

Re-set only hence press button and it resets itself! end of


:mad2::-x:jaw::sad:

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Re-set only hence press button and it resets itself! end of

 

if its corrupt software thats the case

corrupt bios can be new mainboard, new bios IC or in the case of hp and some of the newer acers yes it can be a button press


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Re-set only hence press button and it resets itself! end of

 

Are you talking about re-installing Windows? A crisis BIOS recovery is NOT a re-install of Windows. It's more complicated than 'just pressing a button' and if you get it wrong you can break it permanently. Another so called expert!

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Are you talking about re-installing Windows? A crisis BIOS recovery is NOT a re-install of Windows. It's more complicated than 'just pressing a button' and if you get it wrong you can break it permanently. Another so called expert!

 

i think thats a bit harsh, its a simple mix up


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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