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    • Hi   I assume this mattress was the Tenants own property?   So after moving out the Tenants provided an attachment showing a stained mattress and wanting full deposit back and threatening to claim against you for this.   1. Tenants failed to notify you of this stained mattress issue until the end of tenancy after they had vacated the property.   2. You have no evidence that this was the actual mattress used in that property nor evidence to back up there claim the staining caused this mattress damage.  (i.e. one of them could have had an accident and wet the bed or done this when they moved from the property).     3. Ask them that you wish the mattress independently inspected. (which you are fully entitled to do and if it proves this claim is false it will be added to the deposit claim by you the landlord for damages as well as the Garden if you need to get landscapers in to carry out the work that should have been carried out by Tenants as per Tenacy Agreement and raised  by yourself (Landlord) on a few occasions which Tenants failed to rectify even at end of tenancy.   4. Ask them to provide you with the contact details of there Contents Insurance Company (tenants whether Private or Social Housing should always take out and have Contents Insurance but is up to that tenant) bet they don't provide it Big question is the Deposit protected in a Tenancy Deposit Scheme (TDS) and those Tenants that have left were given a copy of the Prescribed Terms for that TDS? (Bear in mind you may need to tell TDS that you are in dispute with the Tenant about damages i.e. mattress and Garden)    
    • plenty of time to research and calm down. nothing much to do until the end of june.    
    • well ...... 1st you need to go back to post 1 and carefully read ALL this thread from the start again and pay attention to the advice and the undertones it explains about 'debt'.   2nd ...the truth is you owe no-one ANYTHING, the OC wrote off and sold the debt, and got most of it back against tax and business insurance schemes ...throw the morality card out the window...the OC did by selling the debt on for <10p=£1. and the DCa want the full balance ...id so many fools stopped paying powerless DCA's tomorrow, the whole industry would collapse overnight.   3rd the only reason this is still around your neck is because you failed to follow given advice...had you ..it would now be statute barred.      ^^^ very important research the M+S credit card debacle using our enhanced google searchbox on this page   as for the PAPLOC reply,   D.. desipte a previous CCA requests, the claimant has yet to supply any/all of the required paperwork.   i: delete [CC is attached to this reply form]"   
    • Hi again   Yes, it's been a lovely day weather wise.   Guess you've better things to do with weather like today than help with this problem, so thanks very much for your input, it's very much appreciated.   Late this afternoon I did receive a reply from the tenants, and they are asking me to go 50/50 with getting the garden sorted, not only that, as they have moved away they are expecting me to get the quotes.   Regarding you view on this issue, its so easy not to see the whole picture and my thoughts that the staining damp may be of their own doing didn't occur to me as I was so locked into the historical leak. Taking a closer look at the room in question today, I'm convinced that they are trying it on with the stained mattress- they did mail through a picture and then a receipt for supposedly the mattress. My wife and I then took both the pic and receipt to the bedding store where purchase was made to ask if the two married up, the picture does not show any emblems/manufactures logo or such to prove that this is the case, so we are none the wiser- our thoughts being that the stained mattress is from elsewhere.   A few days back I spoke to our letting agent regarding all of this, as was quite correctly mentioned there are two parts to this equation, namely the mattress and then the property.   Our agents mentioned to me that as an inventory was not carried out initially with the let, (hindsight) the pictures that were used to advertise the property could not be used as evidence to present to the TDS to be compared to the pictures now as there is no proof that the advertising pictures were in fact how the property was when the let started. I mentioned that all digital pictures have a means of finding when that pic was taken- Geo tag/Metadata- agent was quite surprised by this. The agents thoughts then went for a hide in a vacuum-   This is going off at a tangent here-many moons ago my wife studied computer science at a local University, one of her classmates who she is still in touch with is now a practising Solicitor. My wife suggested that maybe I give her a call, a bit rude I guess, but I did  phone and with the pleasantries out the way  I asked for her opinion of the best way to get this sorted. Her remit isn't landlord type stuff, however she will speak to a colleague on Monday and come back to me.   The property is due to be relet on the 21st, we will ensure that the new tenants move in to a home that is immaculate and welcoming, trouble is its getting a tadge close to get the garden issues sorted in time.   I know that all this will get closure in the end, but at the moment I've had more fun with a toothpick-   Again, many thanks.
    • The collection is currently stored at curator James Blower's home, but he has now found a space situated in an old bank premises where he hopes to exhibit them from this autumn or early next year. View the full article
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First of all I want to say hello to everybody, im new here, and I registered because I hope someone could give me some advice.

 

A couple of weeks ago I send a desktop pc to repair to the Curry's store located in Leyton, because my pc has a broken pci slot damaged from the graphic card slot, but it was still working, the only problem was that couldn't use a graphic card. After 14 days (the only day that they were in contact with me) they call me and say that the fault can't be repaired and that I can come back and pick it up with a refund (90£).

 

They gave the refund and the pc, but yesterday I tried to connect my pc and it wasnt working. I went, again for the 3rd time, to the store to ask what could be done, and they told me that they didnt even send the pc to the repair centre (14 days for that!) and the pc was always in the store.

 

Obviously they told me that nobody touched it or use it without my presence, thing I dont know because the pc was working before I send it to the store, and now it isn't.

 

 

I went again today, and they told me that nothing can be done, no refund, nothing. They took a 400£ pc with a fault in the graphic card and now its not even turning on. One of the guys even told me if I wanted to buy a new pc there, it's atrocious. I have contacted the customer service and the knowhow from the company but the didn't gave me any answer. They don't want to repair it or refund me, and the pc it's just a little than a year old.

 

I was extremely angry and went out of the store cursing, which I shouldn't but I was out of my mind. I have send mail to the page citizen advice to see if they can give me more information.

Sorry fot the long thread and thanks for any help.

Edited by citizenB
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Hello and welcome to CAG.

 

We have a forum for Currys and similar stores, I'll move your thread there and leave you a link to follow from the Welcome forum.

 

My best, HB

Illegitimi non carborundum

 

 

 

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Welcome back HB, did you have a good time away?

Back to the point, I think you should email them and if that doesnt get anywhere then complain on twitter. View the thread I had.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Make as much noise about this as you can, definitely email the CEO and have them answer why a PC that has sat in one of

his stores for 14 days without being looked at suddenly fails to operate? You want your PC repaired at their expense OR you want a replacement, again at their cost.

 

BBC Watchdog too!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Thanks for all the fast answers!

fkofilee: the address is all together right? including the .com? Thanks :)

I have emailed them a couple of times, as if you go by phone they put you to wait eternally. Im still waiting for the answer, honestly I send the email yesterday and today.

Bazooka Boo: Thanks for the answer. The CEO is the mail that fkofilee gave me right? I made a good scene at the store, I was very angry and believe me im a patient guy. I have emailed them to all the addresses i have seen on their webpages.

Thanks for the help!!!

btw: sorry for posting in the wrong place, and thanks for moving it :)

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Both questions answer is yes!

 

:thumb:

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Nahhhhhhhh never... Would you please read my thread on the Surface Type Cover. Gives you a good idea how to deal with them

Yes I read it :clap2:

It's amazing, it's like you have to beg for something done when you are paying them for a service. I use the PC for gaming, but I need it for other things too, Im applying for new jobs so basically I need it. It looks you have to reach an extreme to get something, Jesus...

Thanks again mate, as soon as I have some news I will post them :)

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Fred, CAG automatically puts a space in email addresses posted on the forum, so when you copy/paste or type in the email given you earlier on, make sure there are no spaces :)

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3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

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2: Does your Bank play fair - You can force your Bank to play Fair with you

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Fred, CAG automatically puts a space in email addresses posted on the forum, so when you copy/paste or type in the email given you earlier on, make sure there are no spaces :)

Yes I saw that when I wanted to send the email, that's why I asked :D Thanks for the info! :)

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Well finally seems to be light at the end of the tunnel! I received a call today from the CEO and he's gonna personally take care of the problem, and in a few days im gonna receive another call from him. Hopefully we can find a solution. Thanks a lot to all of you, and as soon as i have more news again i will post them :)

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*COUGH* Donation *COUGH*

 

Im glad you managed to get through to them :) Keep us posted :)

 

FYI, i am also a PC nut... I was going to purchase a PC from them, but held back. Got a custom made on in the end.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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I do it for free :)

I don't get any of that donation... I'm just someone like you who believes sometimes you need some help :)

 

Please keep me posted on this situation... I'm watching Currys Closely.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Currys won't replace like for like. They may want to take if in for repair. Get photos and videos for evidence.

Cover yourself.

 

The may give you a voucher to the value of the unit. Personally I'd accept but sometimes cash is better...

 

If they do, invest on something decent... I own a Surface Pro 3... Excellent piece of kit...

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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If they repair it like it was before, i got no problem. Im not greedy, i just want my computer running thats all. Yes, i dont like vouchers much, its like you're still giving money to them right? naa...

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Hi, i just received a call today and they told me that they can't do anything cause they have no way of knowing if the pc was working before i send it so about the pc they cant do anything, they wanted to give me a voucher of 25£ (haha!!). b****rds, i suppose i learned my lesson and NEVER get near to a currys anymore.

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So when you went in and told them what the fault was with the laptop, did you mention that ''it won't turn on''?

Did they not test it at the time ie, did you show them the fault?

 

Or did you tell them what the fault was?

 

Methinks they're taking the proverbial here and they know it!

 

Who did you speak to on the phone? The manager?

I wouldn't be happy with their response, and I'd escalate it further, get the area managers details off the store manager.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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So when you went in and told them what the fault was with the laptop, did you mention that ''it won't turn on''?

Did they not test it at the time ie, did you show them the fault?

 

Or did you tell them what the fault was?

 

Methinks they're taking the proverbial here and they know it!

 

Who did you speak to on the phone? The manager?

I wouldn't be happy with their response, and I'd escalate it further, get the area managers details off the store manager.

When i send the pc it was ok, and when they returned it to me it was when it wasn't working. I talked with the guy from the email the ceo and they told me that about the pc they cant do nothing cause they cant confirm if the pc was working before i bring it the 1st tine.im going to call citizen advisor or something to see what i can do.

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