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complained of irresponsible leading almost 8 weeks ago - nothing so far?


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Hey guys,

 

I made a complaint to Quick Quid 7 weeks and 6 days ago, and they told me they have 8 weeks to make a 'Final Response'. i was just wondering what i do if i do not hear a response from them by the end of tomorrow?

 

What's the next step?

 

Thanks

 

Daz

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Depends what your complaint was in connection to and what you wanted them to address.

 

Andy

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Ok so the 8 weeks in now officially up and i have heard nothing from QuickQuid, do i now send them an email asking what their response is to the same email address that sent me this email...

 

'As you will see from the attached complaint procedure, we have eight weeks from the date we receive your complaint to send you our ‘Final Response’. If at that time you are still unhappy with our decision, you will have six months from the date of our 'Final Response' to refer your complaint back to the Financial Ombudsman Service for them to adjudicate in the matter on your behalf.'

 

Or do i chat to them via live chat to see what's going on?

 

Thanks for any replies.

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