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dean76

Closing a pension credit claim

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Hi,

 

My father made a claim last week, everything went as expected and they told him the amount he can expect to receive(which wasn't much) and that my father can expect a home visit.

 

He thought about it over the weekend and decided the amount wasn't worth the hassle and he didn't want anyone coming to his door anyway.....:|

 

As he hadn't actually received any money I thought it would be simple to close the claim with a telephone call, but apparently not. They've asked him to send them a letter instructing them that he no longer wants it. Is this normal practice? Seems like a long winded way to go about things

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Yes that's pretty standard, especially for a claim that's just been made. It's so unusual to close down a paying benefit claim that they like it backed up in writing.


We hang the petty thieves and appoint the great ones to public office ~ Aesop

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Thanks. Would've been easier on the phone, but I don't suppose writing a short letter will be too much hassle

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