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Energy staff issued wth stab vests

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Public anger towards Britain’s big six energy firms has generated more than enough heat over the years, and it’s making some firms fear for the safety of their employees.


Around 400 staff at British Gas and EDF Energy have been kitted out with stab vests in case of sudden attacks by consumers who either have outstanding bills or, more controversially, tamper with gas and electricity meters to steal energy.


The firms’ employees are tasked with investigating energy theft and forcibly fitting homes with pre-payment meters to resolve customer debt.


Around 180 of EDF Energy’s staff have been instructed to wear protective vests after a ‘risk assessment’ deemed physical protection necessary against violent customers. Around 200 of British Gas staff have been advised to follow similar precautions.

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In fairness, the article does say that the vests are being issued to staff that are being sent to the homes of people who are in enough debt to warrant a pre pay meter being fitted or where there is evidence of tampering (energy theft). So stab vests for dealing with individuals who are desperate due to debt or simply a criminal not wanting to pay, the protection seems like a sensible idea.


The big six are still very much over the top when in comes down to price and they have no concept of customer loyalty. Times are changing however. With the dawn of sites like CAG and similar, coupled with many new, smaller supplies, consumers are far more aware and able to access better deals. It will take time, but if things keep going as they are, the big six will feel the pinch - possibly even to the point where they have no choice but to address the issue.

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