Exercise4Less **Resolved with refund !!**

[ice198625]

Hi guys

 

signed up to exercise4less about 5 months ago got on a coperate deal through work so went in to enquire and as always was pressured into joining up, wanted to get fit and couldnt argue with £10 a month so decided to speak to someone they said because you work at VM you can join for £10 and then my monthly payments would be £9.99 a month

 

So was happy with this went away 3 days later was paid by work and on returning the bloke i spoke to was not available when i mentioned the £10 joining fee the young lad who dealt with me said he had not heard of that before and it would be £37 to join but i would get what they call a chicken hamper, loads of stuff like gym outfit, gym bag, water bottle, sweat band etc etc, never received the hamper, was told on a weekly basis the stuff i need is out of stock unsure when delivery would be made took the £37 out of my bank, then £9.99 2 weeks later.

 

So i was patient and waited another 3 weeks up until they still decide no delivery has been made so i got really annoyed went home cancelled the direct debit joined another gym with a few friends who has been brilliant with no issues, 2 months later Harlands who deals with Exercise4less direct debit payments decides to tell me i have cancelled the direct debit and they have added there own £25 admin fee for failed direct debit, ignored this letter then 4 weeks later another £25 added for another missed direct debit

 

These people have done nothing but stress me out i got on email to exercise4less where they ignored my complaint, i emailed them again yesterday and the new manager got in touch about me filling out a 30 day cancellation form but said the penalty would still stand, or i can pay up the oustanding balance and continue with them,

 

Way i see it is they never supplied me with the goods they promised and now have the cheek to tell me they are in stock for collection anytime but yet i cant use the gym because i owe them oustanding money aint this breach of contract from there end ?

 

I want nothing to do with this company and just want the whole thing cancelling

 

any help or advice please

 

Many Thanks

[slick132]

Hi Ice and welcome to CAG

 

Take some time to read other threads here about Harlands and Xercise4Less. This one in particular - http://www.consumeractiongroup.co.uk/forum/showthread.php?445378-Harlands-Xercise4less(1-Viewing)-nbsp

 

Note that we maintain Harlands admin charges are unlawful, unenforceable penalties.

 

Do not speak to the gym or Harlands by phone at all. If they call you, tell them "In writing only", then hang up.

 

Can you tell us :-

 

1. Did you use the gym at all and, if so, when was the last time.

 

2. Did you get ANY of the promised "hamper".

 

I think you may have grounds to seek the return of the £37 DD under the DD Guarantee Scheme if they took more than you were told originally. However, I'll comment on this further when you answer my Q's.

 

[ice198625]

Hi

 

Sorry for the late reply been very busy at work

 

I used the gym for a period of 4 weeks on and off think at most 5 or 6 times for 1 hour sessions this is when i decided to cancel the DD as they was making promises and not delivering them to me, also never received the hamper or the other bits and bobs they promised

 

I also received a letter the other day saying my charges are now £216 this has come from a solicitior aparntly i chose to ignore harlands and now they have passed it to these people, also the manager at the exercise4less gym i attended is also useless and is no help whats so ever

 

if you need detailed information i will have to email him requesting this

 

i am thinking of writing a letter to exercise4less head office but need some help on the writing maybe theres a template somewhere

 

i will check the link now many thanks for your concern and help on this matter i just feel like i have been robbed and how can a gym at 12 months equal to £216 my calculations are £119.98

Edited June 28, 2015 by slick132
defamatory reference removed

[slick132]

Hi Ice,

 

Is it Majorlaw Solicitors that have contacted you ?

 

The reason for the demands being higher than the sum of the annual fees is that Harlands are piling on their ridiculous admin fees (unlawful penalty charges).

 

You paid the £37 joining fee, despite being told before that it would be only £10. Also, you've not said receiving the "Chicken Hamper" was a condition of paying the higher fee.

 

So I'm not confident that you should seek a refund of the £37.

 

There's no template for writing to X4Less's HO. If you want to write to them, put a draft here first. Keep it really brief and stick just to the points about :-

 

1. Being told of the £10 joining fee and then being told to pay £37.

 

2. The higher fee was for a Chicken Hamper that was repeatedly promised but never came , hence why you cancelled your DD mandate after 3 weeks and joined another gym.

 

3. Harlands are now making demands for huge amounts including unlawful penalty charges and the full years fees.

 

4. In view of the failure of the gym staff to treat you fairly or honestly, you had the right to cancel and you now require X4Less to tell Harlands to drop their ridiculous demands.

 

[ice198625]

Thanks

 

will do this tommorow and post it up

[ice198625]

sent a letter to them got one back 10 days later with a complimants slip from exercise4less and a £39.99 cheque

 

guess this means they lost ?

[slick132]

Hi Ice and thanks for the update.

 

Sounds like a great result and thread title changed to reflect your **WIN**.

 

If you can manage any site donation, it'll help us be here to help others.

 

[ice198625]

Cheers i will donate tuesday when i get paid

 

Many thanks for your help

[slick132]

That will be much appreciated Ice and thanks.

 

[dx100uk]

hi ya

 

 

it would be better if you start a new thread

of your own

 

 

regards

 

 

dx

[citizenB]

star, I will move your post to a thread of its own. Will drop a link back here.

[citizenB]

http://www.consumeractiongroup.co.uk/forum/showthread.php?449864-Re-Exercise4Less

 

Link for star.