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long garage delays and problems


longwait
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Hi,

 

Can you help please?

 

(not sure how to move this to motor services section)

 

Basic story is garage delays - classic van went into specialist garage for engine conversion and straightforward paintwork.

 

Was quoted 2 months max.

 

Took 12 months and then engine blew up nearly causing crash. Went back in and and they took another 2 months to repair. Excuses were non stop and the carrot on a stick was in use the whole time. i.e. parts will be in next week. Part supply was the main excuse and I subsequently found out from the manufacturer it was no so as the parts were always available. The paint was also incomplete. Much of the conversion was unsatisfactory initially but some of it being resolved in the second stint.

 

2/3rds of bill paid. Vehicle progressing and apparently ready for collection soon. Garage expecting payment on collection.

 

I incurred some costs but mainly distress and inconvenience.

 

Where do I stand? Can I sue for breach of contract etc.

 

Also where do I stand on the paintwork please. Its aged a year in the garages 'care". Is a guarantee period implied on paintwork and should it be extended due to delays.

 

rgds

Edited by longwait
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You say 'the engine blew up' what exactly went wrong with it ?

did you get any paperwork with what had been done and a description with parts list ?

 

Thanks for moving. Got next to no paperwork, have now asked for full description of replacement reconditioned engine. Two pistons melted in the reconditioned diesel engine and this subsequently damaged block and contaminated oil damaging crank.

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If it's a classic, (would you like to tell us what?), then you need full details of every little nut, bolt and washer along with dates in order to maintain the value of the car.

 

 

Are you talking to him and if so, is it verbally by phone or in person or by email/letter ?

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If it's a classic, (would you like to tell us what?), then you need full details of every little nut, bolt and washer along with dates in order to maintain the value of the car.

 

 

Are you talking to him and if so, is it verbally by phone or in person or by email/letter ?

Its a reasonable question but I'd prefer to leave out the vehicle specifics if you don't mind please.

I agree I'd like full details for valuation but surely its my right as well as I am paying for everything. I know engine recondition is a broad description and I believe they mean well with the reconditioning but I'm sure its limited in places. I'm particularly keen to have the spec provided now given the engine failure.

We are talking, its very difficult, an answer for everything, and everything will always arrive or be done in the next few days but just drags on and on. Much of it is recorded on email, or txt.

 

Thanks for answering btw

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Consequential losses are very hard to prove and even harder to claim for especially linking them to non delivery of the car. I take it the timing was just an off the cuff remark and not a written quote for price and time?

 

If so you will also have a job proving that in fact I would say it's virtually impossible. He just has to deny he said anything about a delivery time and can probably show some paperwork to back up waiting for parts.

 

You must demand that he supplies a full list of parts used along with the retail price he has charged you.

 

I'm afraid you will have to pay the remainder of the bill in order to get your car back, failure to pay a bill will give him the right to put a lien on it and if you haven't paid in a certain time, (usually 3 months) he can sell the car after giving you notice he is about to. He can also charge you storage for the time it is there, so he has the upper hand.

 

You should try and negotiate what you consider a fair price, if no agreement can be reached, then you should notate his copy of the bill with 'Paid under protest' (that is important). This will give you some wriggle room afterwards should you decide that you would like to take it further.

 

 

And make sure it is an official bill with the garages name, address and if VAT registered, his VAT number.

Edited by Conniff
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Thanks,

 

The quote for price and time to complete was clear and written in several emails. I have confirmation from the parts manufacturer via email that the alleged elusive parts were not out of stock and available for delivery throughout.

 

I can demand all I like with this guy but he just does it his way when he wants.

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Then give him a date by which if 'must' be finished and ready to pick up and annotate it:

 

I am therefore making time of the essence in this agreement. This means that if you do not finish the work within xx days

I will treat our agreement as at an end and find another trader to finish the work.

This also means that I will claim back from you the sum of £xx, which is the amount that I have paid in advance for work not done.

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