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ericsbrother

anyone know the email address of carolyn McCall CEO of Easyjet

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Does anyone have the email address od Carolyn McCall, CEO of Easyjet? Daughter has a complaint about a £40 surcharge applied to her online check-in for a return flight because the last 2 seats (already paid and checked in) available on the plane were considered to have extra leg room. What were they supposed to do as an alternative? The rep threatened to cancel their booking if they didnt pay but they didnt choose the seats so the supposed "option" was superfluous..

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Easyjet quite keen on making contact to prevent further comments on social media but a bit slower on actually making amends or even following their own T&C's.

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