Jump to content


style="text-align:center;"> Please note that this topic has not had any new posts for the last 1600 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hello people just wanting to hear what you think

 

i have Fibre Broadband with sky we live in a semi-rural area speed is 21 download sometimes get a bit more upload is around 4 meg

 

At first speed was only 18 meg but bt guy time before last managed to get higher also I had a faulty lead but the main issue is The internet is disconnecting nearly every day

 

spoke to sky they have sent six bt guys out to fix it and still has problems does anyone know where we stand the only thing is sky has renewed my contract with phone and internet as speed increased

 

I was incontract before for 11 months all i want to do now is leave sky with my telephone and broadband and move to a company that can gave me a stable reliable connection

 

I had issues with sky keep calling me but now they don't as i reported them to ico they find no errors when running line tests and bt find no errors

 

 

Thanks for any advice

Share this post


Link to post
Share on other sites

Sky uses the same fibre line as BT would

So why do you think BT better?

 

Dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

yeah sky apparently use there own box in the exchange i spoke to a different company they claimed that bt has priority over sky its not the speed mainly the disconnections five times that i know of today no good to me thanks for your reply

Share this post


Link to post
Share on other sites

Sky have open reach put their equipment in the exchange. The problem with Sky is that it is oversubscribed.

 

I had sky for 3 weeks and cancelled. I was promised up to 10 meg and all i was getting was 0.8 meg download. I went back to BT Infinity, same line etc and ended up a download speed of 71 meg

Share this post


Link to post
Share on other sites

Disconnection issues are most commonly an issue the customers side of the outside box, either cable/connection to the house, router or customers PC.

The routers diagnostics should help with identifying the cause.

 

I note they have already done something and say they can find no faults.

I also note that you say both sky and BT say there are no faults - so little point in changing it would seem.

 

My daughter had similar issues with BT fibre which I had to escalate to get a response as they WILL point the finger at your equipment until forced otherwise - it was a stretched cable to the houses' telephone master socket.

The modems diagnostics showed the disconnects and the speed was nothing like it should be - your speed would seem to be OK.


I express my honestly held opinions - they are nothing more or less than that.

... Its just doing some due diligence that makes them seem unusual ...

 

Please don't assume what you see here is what I wrote - At least some of my posts HAVE been edited without my knowledge or agreement - or anything showing people they have been amended

Share this post


Link to post
Share on other sites

Thanks for your reply well past few days when its damp disconnecting all of the time around every 5 mins from 7pm and today 22/07/15 here are a few disconnection times

 

wireless was on was 19 meg down to 16679

after reboot 17763

 

21.16

21.19

21.32

21.46

22.14

22.34

 

these are only a few logs that i took today i know its damp getting in sure it is but bt or sky are not bothered now i need to officially complain does anyone know do i complain to sky then offcom Thanks for your help

Share this post


Link to post
Share on other sites

Have you tried hard wiring your PC....and by pass the WiFi for a spell?


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

hi thanks for your reply yeah its the main broadband that goes off in router last time it went off was 22:34 been ok since then no one else is using the router speed goes up and down changed wireless channel everything

Share this post


Link to post
Share on other sites

connect you laptop via an Ethernet cable to the route and test it then.

if you can prove it doing it via that medium

the yes you are correct

and they need to sort the connections out.

 

 

just for ref

where I am is VERY DAMP and humid its called a haar

 

 

they fitted out the fibre cabinet near me

and more than 50% of the connections have failed [bT]

spoke to the engineer the other week

the contractor is being dumped.

 

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...