1997 Associates/citi credit card PPI refusal letter ( **Success** )

[honey56]

My partner took out a associates credit card in 1997 when he was self employed.

 

He has received a refusal letter today saying that whilst we do not accept all of your allegations

we do acknowledge that there may have been flaws in our sales process.

 

However, despite this I am not persuaded that any of these sales failings would have affected your decision to take out the PPI policy.

 

This is because taking into account your circumstances at the time of the sale which are disclosed in your questionnaire, it is clear that you had no means at the time of protecting your card repayments.

 

You also stated that you did not have any other means of making your repayments if you were unable to work through sickness, accident or unemployment,

as a result I am not in a position to uphold your complaint and it has now been closed.

 

Anybody any ideas where i go from here?

 

Any thoughts would be appreciated

[maroondevo52]

Hi honey,

 

I had a claim with them last year, I was self employed when I took out the card...

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?427288-Citi-Associates-Credit-Card-PPI-***RESULT***

[honey56]

Can i ask when you took your card out?

[maroondevo52]

Can i ask when you took your card out?

 

 

I would have to look out my SAR stuff from CITI, I know I sent them a copy statement from 2002 so it would have been late ninety's I took the card out.

Think I took it out to get a season ticket to see my team and it was The Associates who were providing the finance.

 

I also remember telling them I would have been able to make my monthly payments if I were off sick or ill with savings, though I don't think that makes any odds and they should have upheld your complaint.

[dx100uk]

So they have proved that the policy would have paid out if you made a claim...I doubt it!!

 

Dx

[theoldrouge]

The unemployment t&cs for associates PPI, made it utterly useless for the self employed

 

I have the PPI t&cs from 2001, and will look up the exact wording

 

What did you put on your questionnaire ?

 

Term 2.9.1..... Cover only applies in the case of bankruptcy, liquidation of termination of self employment

and does not apply to periods of temporary unemployment

 

 

 

This term would be considered to be more onerous than for someone who was employed

[honey56]

The unemployment t&cs for associates PPI, made it utterly useless for the self employed

 

I have the PPI t&cs from 2001, and will look up the exact wording

 

What did you put on your questionnaire ?

 

Term 2.9.1..... Cover only applies in the case of bankruptcy, liquidation of termination of self employment

and does not apply to periods of temporary unemployment

 

 

 

This term would be considered to be more onerous than for someone who was employed

 

Thats why I surprised that they rejected it.

 

I put on the questionnaire that I was self employed and was not made aware of the specific exclusions relating to unemployment cover, and I was led to believe my application would be rejected if I did not take out PPI

[theoldrouge]

Write back to them stating the above, and make it clear that this t&c is considered to be more onerous than for someone who was employed

 

From the fos

 

We noted that the policy did allow self-employed people to claim for unemployment. However, it would only pay out if a self-employed person had become unemployed because they had “permanently ceased to trade”. Looking at the detailed policy terms, this meant that Mr M would have had to file his final accounts and tax returns – and formally wind up his business – before making a claim.

 

It seemed to us that a self-employed person would have far more difficulty making a claim than someone who wasn’t self-employed. Unlike someone who wasn’t self-employed, Mr M couldn’t claim if he became unemployed temporarily. And if Mr M was winding up his business, the requirement to file accounts would have delayed the claim being paid – and possibly incurred accountant’s costs – at a time when he would likely be financially stretched. In our view, the policy terms were significant – and onerous for Mr M.

[honey56]

Thank you for your help, will send a letter of on Monday

[theoldrouge]

Good, keep us updated

[honey56]

Will do

[dx100uk]

You were self employed working for another company

 

So you couldn't wind it up

 

DX

[honey56]

You were self employed working for another company

 

So you couldn't wind it up

 

DX

 

Thank you DX now just need to write the letter

[honey56]

Thank you DX now just need to write the letter

 

Send them an email on the 16th June telling them how disappointed I was with their decision and have received a letter today saying they have reviewed my complaint and have now upheld it, and they will send me a cheque for £1740

 

RESULT

 

Thank you everyone

[dx100uk]

well done

 

 

dx

 

 

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[maroondevo52]

received a letter today saying they have reviewed my complaint and have now upheld it, and they will send me a cheque for £1740

 

RESULT

 

Thank you everyone

 

Great stuff honey, well done

 

I've moved this thread to the PPI Forum.

[theoldrouge]

Well done Honey, good to see they still see sense when challenged