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    • Just to give another view of the NHS and GPs - two GPs probably saved my life last year.   I'd been extremely ill, no appetite, significant weight loss, not taking enough fluids.  Wife took me to A&E.  Terrible experience.  After four hours told my wife to take me home.  She said "told you this was a mistake.  I'll get you an emergency GP appointment tomorrow".  Saw a GP Registrar (essentially a trainee GP) following afternoon.  She was very concerned and asked a colleague for a second opinion.  Second GP was horrified as soon as she saw me, and said "You ought to be in hospital".  She told the trainee to arrange to have me admitted to hospital and just over two hours later (after my wife had driven me there) I was in bed on a medical assessment ward.  Stayed in hospital for a week and was only discharged because they needed the bed.   I was going to complain about my A&E experience (I think the triage nurse must have screwed up my triage assessment) but a week after I was discharged, I had to take my wife to A&E as her optician thought she might have a detached retina.  It was about 5:30pm on a Saturday and the place was full of injured footballers and rugby players.  It was much busier than it had been on the Monday afternoon I'd been there, but my wife saw a doctor in 20 mins and we were out in 40 mins.  I decided that sometimes you're just unlucky...
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    • I keep an eye on the NHS board because I'm a former NHS manager.  I saw this thread started years ago and thought I'd have look.   I'm sure it's purely coincidental, but when I got to #61, it reminded me of a different poster on a different thread from last year.  They aren't identical, but the way things are expressed are remarkably similar.  (eg 20 min wait - ask receptionist - Drs are very busy - wait another 20 min - ask again - receptionist checks computer - says Dr has refused to see you because of complaint 2 years ago - transferred to another GP who expresses "shock" at other Dr's behaviour - vague and confusing references to a "justified" complaint.   Maybe it's just me, but they seem remarkably similar, although the other thread is missing a 2014, 2016, 2017 backstory.     layla_83   As others have already said, there seems little point in complaining now about issues that stem from things that happened in 2014 (and 2016?).  If you wanted to complain to "put the system right", you should have done that six years ago.  Even if the original GP is still about, they won't remember any of it, so there will be absolutely no opportunity for them to learn any lessons from it.  And the fact that the original GP did not want to see you (or rather your mother) because you (she) had made a complaint against them two years ago most certainly does not mean that the GP remembers anything from 2014, it just means that you (or your mother) are flagged up on their system as a "complainer".  As I asked a year ago, why would anyone be unhappy because a GP they had previously complained about refused to see them?  You should be relieved!!!  You say the GP should not take the complaint personally, but if I were a GP I would not want to treat anyone who has made a complaint against me.  (And if you are connected to that other thread, you should have complained to your local CCG or the GMC by now).   You were going to send a letter of complaint to the practice in 2017, so why only now complain about their response?  Did it take them nearly three years to reply?
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So, for various reasons I got behind on my Council Tax. I stupidly ignored it for quite some time, but I now wish to sort it out. From what I have been told by my council I have one case open with them and two open with Jacobs. The one with my Council went to court today, but I did not attend. Am I best off starting to pay some off that one on my council’s website?

 

I am not sure of the exact amounts with Jacobs. Someone from Jacobs did come round in March but I am not sure where the paperwork has ended up. I have been trying to find an email address for them but have been unable to do so, can anyone provide one? Once I have that, am I best off emailing them for a breakdown of each account with fees etc? Are there official letters that I should be sending them? Once I know the exact amounts that I owe, am I best off trying to arrange a payment plan with Jacobs or should I go back to my Council. From what I have read, Jacobs do not normally agree to payment plans, but I cannot afford the whole lot in one go.

 

Thanks in advance for any help. It's going to take me quite some time to pay off these debts, but I would really like to get structured payments set up.

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The one that went to court today they will have obtained a liability order and costs added on to what you owe

You need to contact the council and arrange to pay this by installments if you do nothing this will be passed on to bailiffs and more fees added

 

Your best bet will be to contact the council and ask them the balance of any outstanding debt that the bailiffs have

If you do nothing you may end up with an enforcement fee on top of what you owe


If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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How old are the ones with Jacobs - are they before April 2014 or after?


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One will be before April 2014 and one is after.

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You need to write to Jacobs and ask for a breakdown of all fees charged including dates for all accounts they hold for you.


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OK, i will do that, thanks. Am i best off writing to them, or can i email them?

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I would email initially backed up with a letter in the post - get a free CoP from the Post Office to prove it was posted.

 

Here's an example of what to write:

 

"From:

My Name

My Address

 

To:

Acme Bailiff Co

Bailiff House

 

Ref: Account No: 123456

 

Dear Sir

 

With reference to the above account, Can you please provide me with a breakdown of the charges.

 

This includes:

a - the time & date of any Bailiff action that incurred a Fee.

b - the reason for the fee.

c - the name(s) of the Bailiff(s) that attended on each occasion a Fee was charged.

d - the name(s) of the Court(s) the Bailiff(s) was/were Certificated at.

e - the date of the Certification.

 

This is not a Subject Access Request under the Data Protection Act S7 1998 so does not incur a fee of £10. You are obliged to provide this information.

 

I require this information within 14 days.

 

Yours faithfully

 

Ripped off customer"


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Great, thank you very much for your help. I will do that. Do you happen to have an email address for them? I looked on their site but wasn't able to find one.

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Try this one info@jacobsenforcement.com

 

You will need to remove the spaces as our software inserts them automatically.


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Great, thank you, i'll drop them an email.

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When you get a response come back & let us know, we'll try & sort fact from fiction with what you get.


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I definitely will do. Feel i bit over my head with all this and think i will need all the help i can get.

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