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Hi, I ordered a Toshiba tablet from Staples today.I was aware they had got the price wrong.

 

 

But they processed the order and took payment, with Debit Card.

 

 

Now they've sent e-mail saying they've cancelled the order, because it was an obvious mistake.

 

Question is, can they do this ?.

I thought once the order was processed I was in a contract with them.

 

This has happened before with other companies, and they have honoured the orders, even though they made the same mistake.

 

Any Ideas ?

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yeah they usually do honour.

what do their terms say re cancellation, and pricing mistakes.

then check the DSR, SoGA etc.

is there a big difference in price?

IMO

:-):rant:

 

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Just read their 'Terms and Conditions', they've got more get out clauses than Del Boy !

..

 

:) noted their para 3 terms

 

but, also these

5.2 Prices are liable to change at any time, but changes will not affect orders in respect of which Staples has already sent you an order confirmation...

9 The Products will remain the property of Staples until full payment of all outstanding amounts has been received

 

what does soga etc say?

 

see what the guys say :)

IMO

:-):rant:

 

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Thread moved to a retail forum, hopefully one that is appropriate.

If it needs re locating again hit the ! in the triangle icon at the bottom of the post.

 

Fyi you can use this to flag posts to the Site Team for attention for other reasons as well.

 

You can continue to post here, the move is purely an admin move.

 

 

Regards

 

SS

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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