Buyer broke item, gets to keep item and I have to refund him (eBay)

[dj9928]

OK so here is a issue. I sold a mobile phone on eBay, been selling them for years with no issues until now. I have 200 positive feedback.

 

Few weeks later the guy tells me the phone isn't working and opens a case. He writes.

 

"The phone was working fine with the supplied sim card, as my sim card is the older type I had to cut my sim card down to fit the micro sim slot, now the phone will not read my sim card or the supplied sim card, I got a new micro sim card from my provider and it does not work either"

 

So he says the phone was working fine with the supplied sim card, he cuts his to fit rather than use the correct sim and now it doesn't read any sim cards. He escalated this to eBay, few days later ebay decide in his favor and refund him. I contact ebay to enquire why has he not returned the phone to be told basically he gets to keep the phone as I did not refund him time, I stated I was arguing my case and was awaiting a reply only to be told tough, case closed.

 

So to sum up I now owe eBay £97 for refunding him, he gets to keep the phone and I owe £9.70 in eBay fees for this transaction.

 

I have appealed but case is closed apparently. I have cancelled my reimbursement method. What can I do? This is blatant theft assisted by eBay.

[citizenB]

I guess you can sue the buyer using the small claim court ?

[dj9928]

He is in Malta. I have blacklisted the phone so its now useless.

[dj9928]

Does anyone know if eBays head office is still the Richmond address? Going to try taking this to the top, the monkeys at the bottom do not care.

[Conniff]

eBay UK

 

 

Email - t[email protected]

 

 

0208 605 3000

 

 

Personal Twitter - @tmlawler

 

 

5 New Street Square, London, EC4A 3TW

 

 

Twitter is a good one as the whole world gets to see that.

 

 

P.S. Malta is where a lot of scams originate and the online bingo are based, the ones that don't pay out when you win.

[aburobert]

LBA to eBay's head office. They are supposed to be a site that puts buyers in touch with sellers and supposedly do not involve themselves in the nitty gritty of each transaction that takes place on their site.

 

What they have done is is decide you have acted wrongly in some way and refunded your money to the buyer. eBay should have insisted, at the very least, the item you sent was returned to you using a trackable method. They have acted as judge, jury and excecutioner to suit themselves without consideration of your rights as a seller.

 

To get eBay's registered address go to the Company's House web site. I'm sure they will back down but may close your account as they do not like to be challenged in this way. If you want to carry on selling just open another account with slightly different details. As everything is automated as far as possible a new registration is fairly easy.

[dj9928]

eBay UK

 

 

Email - t[email protected]

 

 

0208 605 3000

 

 

Personal Twitter - @tmlawler

 

 

5 New Street Square, London, EC4A 3TW

 

 

Twitter is a good one as the whole world gets to see that.

 

 

P.S. Malta is where a lot of ****s originate and the online bingo are based, the ones that don't pay out when you win.

 

Thanks for the info but who is she? And what power does she have?

[dj9928]

Got him. I phoned up my provider O2 to get the phone blacklisted as stolen. They could not do it for some reason but the reason became clear when passed to Motorola. The phone is active and has been used long enough to become registered to another user. Meaning I no longer have any ability to blacklist the phone. All very odd considering the phone supposedly does not work