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please complete the windscreen section of the following questionnaire, and scan up to one multipage PDF everything in/out inc the ticket and your appeals and their replies, etc etc the lot please read our upload guide carefully and ENSURE you remove all ref/reg numbers and anything else that they can use to ID you being an anon user here. then we can help you. Have you received a Parking Ticket? - Private Land Parking Enforcement - Consumer Action Group -
Some 76 per cent said they 'lack trust towards using their banking services online', according to a survey by security software company SmartSearch. View the full article -
By Microdot53 · Posted
On 16 January 2020 I parked in Valley Park Croydon run by UK Parking Control Ltd. parked in a disabled bay with a valid blue badge on display. came back to my car within a few minutes to find I had a ticket on my windscreen. had no idea what the ticket was for as the print was so tiny and the ticket was soaking wet as it was raining very heavy. took a photo of my car where I was parked and drove home. My son could not read what the ticket said either and he had to take a picture of it and zoom in before we could read that I was incorrectly parked .(my driver's side wheels were over the yellow line. was parked in the end bay of a whole row of disabled bays, was not taking up two bays or obstructing any other vehicles. The car park holds approx 1000 cars but the car park on this Thursday evening had all but 20 cars dotted about. I appealed to Popla but as expected re comments on the internet I was not surprised when they wrote back rejecting the appeal stating signage in the car park states the rules. I had already sent them proof via loads of photos that no signage was visible at all. told them I was not willing to pay and to take me to court as UKPl are a bunch of cowboys. I had only just lost my husband a a few months before and explained I really could not handle anymore unnecessary stress I have heard nothing at all for over 1 year and then I get a letter this week asking for £170 within 14 days. Please can somebody point me in the right direction. -
Thank you so much for the detailed and incredibly prompt reply I really appreciate it. I shall go with the second suggestion and keep this thread updated on how it goes -
Can anybody explain why India isnt on the UK red list ? (other than it isnt politically expedient)
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Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
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BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003- 1 reply
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