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Wedding photographer refusing to refund ANY money

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After some advice (as are most people here I guess!)


We paid in full for the services of a photographer for our wedding, in August 2015. Due to personal circumstances we've cancelled the whole day, therefore we don't need a photographer any more!


I called (and emailed) her to inform her of the cancellation, only to be told she "couldn't take that much of a loss, Ill give you 100% of your money back if I get another booking on that day"


So in other words she's keeping all £800 we gave her! a £200 deposit was agreed to secure the date, there is no mention of this being 'non-refundable'


We didn't sign a contract, however we received the following in writing after paying the deposit'


'Deposit for wedding photography to be taken at venueX, on date X. To include all photographs & Album X.

Total £200 bank transfer, received with thanks"


How can we get her money back? We were more than willing to forfeit the £200 even though there was no non-refundable statement, but we cant just throw £800 away :(


Many thanks



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Write to them a letter before action stating that you require the money back in the next 7 days

Other wise you will issue court proceeding

It is a simple process that can be done online

And should see results


If you obtain a ccj against them you can pass it on for enforcement through hceo or bailiffs

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any advice given is based on experience and learnt from this site :-)

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Do you have receipts for the 800 or just the 200?


Photographers are booked months, if not years in advance. 2 months is very short notice to cancel, and I cab see the court siding with the photographer here as its 2 weeks work she will now probably not be able to fill.

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I have receipts for both,


The strange thing is we actually only booker her ourselves a few weeks ago! She had a cancellation for the same date we wanted.


She has nothing anywhere to state cancellation timescales and non-refundable amounts, does that count for anything?

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