Jump to content

Please note that this topic has not had any new posts for the last 2010 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

We at CAG are quick to critiscise a company when they get it wrong and to be honest, most of them tend to screw up royally before they put things right.


My case however, is the opposite.


Last Wednesday, I went to The Range in Norwich to buy a vertical blind. No problem there. I got it, took it home, cut bits of the head rail to fit my window bay, hung the vanes then found out the turning mechanism was faulty. Should have checked it really.


I emailed them on Thursday but got no response so two days later, I emailed the Finance Director. Within hours, I had a response from the Norwich store for my phone number then yesterday I got a call from the store.


No quibble, return the head rail only and they would give me another one. Not just one lying about but out of another new item. They also offered me anything else from the box if I needed it but I refused.


I have to say, Elizabeth at the Norwich store couldn't have been more helpful and polite. A credit to The Range.


Mind you, they still asked for my name and address :-D

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Indeed it is nice to hear someone has experienced good customer service.


I have to say, I like the Range, their staff are always very helpful and courteous.

Have we helped you ...?         Please Donate button to the Consumer Action Group


Uploading documents to CAG ** Instructions **


Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first


1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read





2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS


Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.



Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...