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We at CAG are quick to critiscise a company when they get it wrong and to be honest, most of them tend to screw up royally before they put things right.

 

My case however, is the opposite.

 

Last Wednesday, I went to The Range in Norwich to buy a vertical blind. No problem there. I got it, took it home, cut bits of the head rail to fit my window bay, hung the vanes then found out the turning mechanism was faulty. Should have checked it really.

 

I emailed them on Thursday but got no response so two days later, I emailed the Finance Director. Within hours, I had a response from the Norwich store for my phone number then yesterday I got a call from the store.

 

No quibble, return the head rail only and they would give me another one. Not just one lying about but out of another new item. They also offered me anything else from the box if I needed it but I refused.

 

I have to say, Elizabeth at the Norwich store couldn't have been more helpful and polite. A credit to The Range.

 

Mind you, they still asked for my name and address :-D

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Indeed it is nice to hear someone has experienced good customer service.

 

I have to say, I like the Range, their staff are always very helpful and courteous.

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