Clothes ruined by colour /dye run in washing machine

[Chipper64]

Hi

 

 

Please can anyone help with this?

A brand new red checked shirt was washed following the label instructions at 40 degrees and the red dye has run into several other garments dyeing them pink/red to the point that they are potentially ruined.

 

 

Can anyone provide advise on how to approach the store to claim for the cost of the damaged clothes?

 

 

Thanks for any help?

[snowdragon]

hi, red normally always runs and it is best you wash it with item of the same colour

[honeybee13]

There are products that take out dye stains. Google 'colour run remover' and you'll find several.

 

HB

Edited May 31, 2015 by honeybee13

[GrumpyToSayTheLeast]

Cant see how you can complain to the store about this. What you have explained is normal for new clothes. That's why for first washes, you should always wash colours separate.

[Chipper64]

Followed the instructions on the label.

[Chipper64]

Normally would do but the shirt just got mixed in with other washing (these things happen) and got through unnoticed.

[GrumpyToSayTheLeast]

As you say. You normally would do. Its a given that first washes are separate.

[Chipper64]

As you say. You normally would do. Its a given that first washes are separate.

 

Unless it gets through, as I've said, as a mistake.

[havinastella]

Unless it gets through, as I've said, as a mistake.

 

So why should someone else PAY for it?

[GrumpyToSayTheLeast]

So why should the shop be liable for what you admit is your mistake?

I'm not being rude, I'm just giving you the stance the shop will take.

[maroondevo52]

Like the others I very much doubt you will get anywhere with the store, my son still casts up the time I dyed his new top 'pink'

[Chipper64]

So why should the shop be liable for what you admit is your mistake?

 

I'm not being rude, I'm just giving you the stance the shop will take.

 

 

 

Because their product ruined other clothes when washed as per instructions on the label?

 

 

There was no warning on the label about it potentially running.

[GrumpyToSayTheLeast]

That's like being hit by a bus and then trying to sue a bus company for not telling you that you could possibly be hit by a bus when crossing the road. Looking when crossing the road is something that should be taught by parents/school/experience.

 

I'm sorry but clothes running in the was is just a learning curve that almost everyone has to suffer.

[Chipper64]

That's like being hit by a bus and then trying to sue a bus company for not telling you that you could possibly be hit by a bus when crossing the road. Looking when crossing the road is something that should be taught by parents/school/experience.

 

I'm sorry but clothes running in the was is just a learning curve that almost everyone has to suffer.

 

 

????

 

 

You're obviously missing the point here then.

[think about it]

Because their product ruined other clothes when washed as per instructions on the label?

 

 

There was no warning on the label about it potentially running.

 

Ah, the very reason i had to put a notice above a heater the other day to 'warn' people that it might be hot...

 

Chipper, hate to be the one to add to the chorus of 'you made a mistake - it's your fault' but, there we go...

[Chipper64]

Ah, the very reason i had to put a notice above a heater the other day to 'warn' people that it might be hot...

 

Chipper, hate to be the one to add to the chorus of 'you made a mistake - it's your fault' but, there we go...

 

 

Well, that seems to be the general consensus of opinion so I suppose i'll go with that.

 

 

My view, for what it's worth, is that the goods I bought (and washed) should not of been able to cause damage to other goods that it comes into contact with. Why don't the manufacturers produce clothes to such a stage where this type of thing can't happen? If it only happens during the first wash, why isn't that a part of the process where the dye is added?

[citizenB]

Perhaps contact the manufacture of the shirt and provide evidence (eg photograph of the label) that you notice that they do not include the disclaimer that other manufacturers do - that dark colours have the potential to lose dye in the first wash ! Explain that because of this you believed there would be no dye run.

 

However, I think it unlikely that you will get anywhere.

 

I have purchased a duvet set that seems to run every time it is washed ? The colour of the duvet is getting fainter and fainter but the colour of the sheet is becoming stronger

[citizenB]

[GrumpyToSayTheLeast]

It can't hurt, as CB rightly points out, to try and speak to the manufacturer. I just wouldn't be too optimistic. You never know, you might find its a business that will look after there customers but they are few and far between now.

[Chipper64]

There are products that take out dye stains. Google 'colour run remover' and you'll find several.

 

HB

 

Update:We used Tesco Colour Run Corrector and salvaged some items. Thanks to all those who provide positive help.

[citizenB]

Some good news at least

[zoltron]

Having worked in the clothing industry many moons ago there is usually a label on new clothing that warns of colour fastness. The prime suspects that cause colours to run are always reds including purples, blue and black. Other colours will run but the effect isn't so noticeable.

 

However regardless of having a warning label or not I would always wash a new item on its own before even wearing it as jeans and shirts have been known to stain skin in the groin and armpit/collar area where moisture can build up.

 

If the suspect item was purchased from a reputable source then it could always be argued you did wash the item separately but the colour fastness was of such it damaged the next load in the machine, as that is not unheard of depending on the washing machine used. Some washing machines at the end of each program will empty the contents of the sump, some don't leaving coloured water in the sump ready to stain the next load. When I have washed a new pair of jeans for example on their own I always flush the machine out on a rinse cycle just to make sure it's clean for the next load.

 

Me personally I would try my luck with the retailer and learn from it in future. Hope my advice helps.

[Chipper64]

Having worked in the clothing industry many moons ago there is usually a label on new clothing that warns of colour fastness. The prime suspects that cause colours to run are always reds including purples, blue and black. Other colours will run but the effect isn't so noticeable.

 

However regardless of having a warning label or not I would always wash a new item on its own before even wearing it as jeans and shirts have been known to stain skin in the groin and armpit/collar area where moisture can build up.

 

If the suspect item was purchased from a reputable source then it could always be argued you did wash the item separately but the colour fastness was of such it damaged the next load in the machine, as that is not unheard of depending on the washing machine used. Some washing machines at the end of each program will empty the contents of the sump, some don't leaving coloured water in the sump ready to stain the next load. When I have washed a new pair of jeans for example on their own I always flush the machine out on a rinse cycle just to make sure it's clean for the next load.

 

Me personally I would try my luck with the retailer and learn from it in future. Hope my advice helps.

 

 

 

Thanks for the useful info and help.

 

 

As I've said, the garment was put into the wash by mistake and USUALLY, these things don't happen (I don't ever remember it happening before), however, this time it has and it has ruined some expensive, relatively new tee-shirts (all items belonging to my sons so you can imagine our how well that has gone down!).

 

 

I just find it a bit surprising that manufacturers don't put it on the label when an incident such as this must be relatively common.

[maroondevo52]

Update:We used Tesco Colour Run Corrector and salvaged some items. Thanks to all those who provide positive help.

 

Good stuff, as long as you managed to salvage your son's T-shirt or you'll never hear the end of it