Medina Credit and Hanover Housing demanding payment from my father

[tracyhingley]

Until a year ago my father was living in sheltered housing provided by Hanover Housing.

He had to leave and go into a care home following a fall.

 

 

While he was living in sheltered housing he was paying for one hot meal a day which he very rarely had.

He didn't want to eat in the canteen as he found it difficult to walk ther

e and preferred to keep his own company and the staff refused to bring him hot food.

As a result he dramatically lost weight and was very unhappy.

 

When he left there Hanover sent a final bill for the costs and as we were unhappy with what he received we refused to pay the cost of the food.

Hanover Housing and the local authority have refused to accept this and have continued to pursue my father for the remaining cost of £343.

They have also instructed a debt collection agency Medina Credit to follow up on the debt.

 

My father has dementia, has no money or assets above the pension that pays for the care home

because he was made bankrupt 4 years ago, partly due to the dementia.

Medina Credit are now threatening legal action if he doesn't pay.

 

I'd be grateful for any advice.

[sir_gilmour]

Hello tracyhingley, welcome to the CAG.

 

Enjoy your visit, but take some time to look around the forum and understand where everything is.

 

It can seem confusing at first but you will start to find your way round and to understand what a helpful community we are.

 

You haven't received any replies to your post yet. Try posting your query again in a relevant sub-foum. You will get the help and support you need there.

[Bazooka Boo]

How utterly puerile of them!

 

Have you lodged a formal complain with Hanover? http://www.hanover.org.uk/Handlers/SecureDownloadHandler.ashx?media=18045

 

By e-mail: [email protected]

By Post: Complaints, Hanover, Nelson House, Alington Road, Eynesbury, St Neots, PE19 6RE

[dx100uk]

god that's bad

 

 

pers I'd simply write one last time

to both them and the DCA

ensure you state that all further comms should goto [your address]

 

 

then ignore them if/until they issue a court claim

 

 

don't forget a DCA is NOT a bailiff

and have

NO SUCH LEGAL POWERS.

 

 

and for want of a quick look

medina are an extremely small low life DCA as well