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Faulty air conditioner


Surfer01
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Last Thursday we had a Dometic Freshjet 2200 air conditioner fitted into our caravan. This unit comes with heating, dimmer function and a remote control.

The unit cools down okay, but on checking the heating function (1200w) there is a strong burning smell, a rattling noise and no heat. We have tried the heat function several times in the past week and it will not function.

In addition, the unit has a light which can be dimmed using the remote control. This function does not work either.

We managed to contact the supplier who in turn said that they would contact the manufacturer When there was no return phone call, we phoned them back to be told that the tech who could advise at Dometic was away on holiday! They said they woudl phone back this morning, but no call. It is nearly impossible to get through to the supplier as you always end up in a queue which is no joke if you are phoning from a PAYG mobile phone.

We are not very happy with the unit considering it has a major fault from first use and another fault also from first use. We have contacted the supplier by phone and also have completed their Online query form. No happy with no resposne to either.

The unit was paid for by credit card and the deposit was paid over the phone with the balance payable when the work was compelted! Please advise. Thanks.

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Was it supplied and fitted by the same people?

 

Read our customer services guide and make sure you follow the advice before having any further telephone contact.

Log all attempts to make contact even if you don't succeed.

 

Your claim as I'm sure you know, is against the supplier.

 

I would suggest that you put everything in writing and given their lack of response so far send it by way of an LBA giving them 14 days before you start action in the County Court.

 

Why don't you tell us who the supplier is.

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The supplier is Outdoor Bits based in Exmouth. We had the unit installed at the beginning of our holiday and will not be returning home to late June. At the moment we are about 130 miles from Exmouth but when we return it will be 250 miles from Exmouth. All the calls are automatically logged on my mobile phone. Unfortunately there is no email address for them and you have to complete an Online form and of course you have no record when you use this method.

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