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Financial Ombudsman Service Decision

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Put a £800 claim in for charges back from Nat West for vulnerable adult who is in hardship Nat West refunded £500 went to the Ombudsman who got them to agree to refund the other £300.


The £500 was refunded to the account but since then relative had to close the account due to Nat West closing where they live. Relative got a charge for closing the account they refunded this by cheque.


Ombudsman told relative to let them know if the £300 was not refunded by last week it has been refunded but paid to the closed Nat West account to go towards the overdraft still wing on this account.


Complained to Ombudsman and this is there response.


"The settlement amount was in respect of interest that was applied to the account. As there is still an outstanding balance and therefore the interest amount was never paid the refund of interest will credit directly to the account"


Told them relative in hardship and that is the reason the request was made to Nat West and relative was led to believe this £300 was to be received by cheque. In what way does relative benefit by it just coming off an overdraft that is in a closed account.

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