Jump to content


  • Tweets

  • Posts

    • I'm still pondering/ trying to find docs re the above issue. Moving on - same saga; different issue I'm trying to understand what I can do: The lender/ mortgagee-in-possession has a claim v me for alleged debt. But the debt has only been incurred due to them failing to sell property in >5y. I'm fighting them on this.   I've been trying to get an order for sale for 2y.  I got it legally added into my counterclaim - but that will only be dealt with at trial.  This is really frustrating. The otherside's lawyers made an application to adjourn trial for a few more months - allegedly wanting to try sort some kind of settlement with me and to use the stay to sell.  At the hearing I asked Judge to expedite the order for sale. I pointed out they need a court-imposed deadline or this adjournment is just another time wasting tactic (with interest still accruing) as they have no buyer.  But the judge said he could legally only deal with the order at trial. The otherside don't want to be forced to sell the property.. Disclosure has presented so many emails which prove they want to keep it. I raised some points with the judge including misconduct of the receiver. The judge suggested I may have a separate claim against the receiver?   On this point - earlier paid-for lawyers said my counterclaim should be directed at the lender for interference with the receiver and the lender should be held responsible for the receiver's actions/ inactions.   I don't clearly understand that, but their legal advice was something to do with the role a receiver has acting as an agent for a borrower which makes it hard for a borrower to make a claim against a receiver ???.  However the judge's comment has got me thinking.  He made it clear the current claim is lender v me - it's not receiver v me.  Yet it is the receiver who is appointed to sell the property. (The receiver is mentioned/ involved in my counterclaim only from the lender collusion/ interference perspective).  So would I be able to make a separate application for an order for sale against the receiver?  Disclosure shows receiver has constantly rejected offers. He gave a contract to one buyer 4y ago. But colluded with the lender's lawyer to withdraw the contract after 2w to instead give it to the ceo of the lender (his own ltd co) (using same lawyer).  Emails show it was their joint strategy for lender/ ceo to keep the property.  The receiver didn't put the ceo under any pressure to exchange quickly.  After 1 month they all colluded again to follow a very destructive path - to gut the property.  My account was apparently switched into a "different fund" to "enable them to do works" (probably something to do with the ceo as he switched his ltd co accountant to in-house).   Interestingly the receiver told lender not to incur significant works costs and to hold interest.  The costs were huge (added to my account) and interest was not held.   The receiver rejected a good offer put forward by me 1.5y ago.  And he rejected a high offer 1y ago - to the dismay of the agent.  Would reasons like this be good enough to make a separate application to the court against the receiver for an order for sale ??  Or due to the main proceedings and/or the weird relationship a borrower has with a receiver I cannot ?
    • so a new powerless B2B debt DCA set up less than a month ago with a 99% success rate... operating on a NWNF basis , but charging £30 to set up your use of them. that's gonna last 5mins.... = SPAMMERS AND SCAMMERS. a DCA is NOT a BAILIFF and have  ZERO legal powers on ANY debt - no matter WHAT its type. dx      
    • Migrants are caught in China's manufacturing battles with the West, as Beijing tries to save its economy.View the full article
    • You could send an SAR to DCbl on the pretext that you are going for a breach of your GDPR . They should then send the purported letter of discontinuance which may show why it ended up in Gloucester and see if you can get your  costs back on the day. It obviously won't be much but  at least perhaps a small recompense for your wasted day. Not exactly wasted since you had a great win  albeit much sweeter if you had beat them in Court. But a win is a win so well done. We will miss you as it has been almost two years since you first started out on this mission. { I would n't be surprised if the wrong Court was down to DCBL}. I see you said "till the next time" but I am guessing you will be avoiding private patrolled car parks for a while.🙂
    • It is extremely disappointing that you haven't told us anything about the result of the hearing. You came here at the very last minute and the regulars - all unpaid volunteers - sweated blood trying to get an acceptable Witness Statement prepared in an extremely short time. The least you could have done is tell us how the hearing went, information invaluable for future users. Evidently not.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Kwik Fit Have Rendered My Car Undriveable and Are Not Responding to Complaints


Efficated
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3103 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi there

 

I took my (hitherto good condition) car into Kwik-Fit for a major service (£160) on the 6th of May. It is an older car, 2002 Ford Focus with 100k miles, so not worth a massive amount of money.

 

The service was carried out, and no issues were flagged up about the car's engine or performance (just some comments on the tires, a bit of rust on the exhaust, and one of the seatbelts), so I drove away quite happily.

 

Upon picking up the car, it seemed a little juddery to drive, but I thought this would smoothen out as I thought it may be the engine getting used to the new oil or sparkplugs. Since the service record specifically states that a test drive had been carried out, I assumed this had been observed by the staff and was therefore considered normal. Over the next few days the juddering got worse and then, come Monday the 11th of May, the car would barely drive (constant stalling, very little power when accelerating, constant juddering and lurching of the entire car).

 

First thing on Tuesday the 12th I took the car back in to the branch to be looked at and to be repaired as obviously they had caused these problems during the service. They had to call in their Master Technician to look at it as they could not pin down the issue. After a few hours I phoned to check in and I was informed that the car was basically a pile of rubbish and was throwing out error codes left, right and centre, and had potentially serious engine problems. And, lo and behold, since picking it up after work the car is performing *even* worse, still juddering constantly, but now also revving constantly between 2000 and 4000 revs even when idle.

 

The car was driving nicely before the service, and then completely failed after Kwik Fit staff had their hands on it. The car passed its MOT just a few weeks ago and the service report given to me on the day of the service gave it mechanically a clean bill of health. The report also specifically states that no diagnostic fault codes were found. That same day the terrible engine judder began and it all went downhill from there. Clearly something has gone very wrong during the service.

 

I sent a written complaint by both email and through the form on their website on the 12th of May and have, up to now, heard absolutely *nothing* back from Kwik Fit (not even a confirmation that it's being looked into). I find this utterly ridiculous as I am completely without a vehicle as a result of whatever they've done to the car. I really don't want to phone them as I want to keep everything, at least at the first point of contact, in writing.

 

I think it's only right that they repair my car to an acceptable, drivable condition considering the damage they have caused. I would also expect my service fee refunded however getting the car fixed and back on the road is more important.

 

Just don't know what to do next!

Edited by Efficated
Link to post
Share on other sites

Send your complaint in writing to

Kwik-Fit (GB) Limited

ETEL House

Avenue One

Letchworth Garden City

Herts

SG6 2HU

http://www.kwik-fit.com/contact-us.asp

 

Inform them that you have already lodged a formal complaint with them via email and their online form, both have failed to be acknowledged.

 

You expect a response by them, either in writing or email acknowledging receipt of your complaint within 7 working days, failure of which will see the complaint escalated to trading standards for investigation.

 

In the meantime I would NOT touch the car, leave it as it is so they cannot claim that it is something you have done.

 

So within six days of them 'servicing' it, it has failed?

Does it have a FSH?

 

Just to get them to acknowledge you is the first issue!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Send your complaint in writing to

Kwik-Fit (GB) Limited

ETEL House

Avenue One

Letchworth Garden City

Herts

SG6 2HU

http://www.kwik-fit.com/contact-us.asp

 

Inform them that you have already lodged a formal complaint with them via email and their online form, both have failed to be acknowledged.

 

You expect a response by them, either in writing or email acknowledging receipt of your complaint within 7 working days, failure of which will see the complaint escalated to trading standards for investigation.

 

In the meantime I would NOT touch the car, leave it as it is so they cannot claim that it is something you have done.

 

So within six days of them 'servicing' it, it has failed?

Does it have a FSH?

 

Just to get them to acknowledge you is the first issue!

 

Thanks for the speedy response! I will complain in writing this evening.

 

I haven't driven the car since the day I had it back in the garage (the 12th) as it's unsafe to do so.

 

Unfortunately I have no service history for the car, having just bought it a couple of months ago from a used car dealer. However it has been driving very well since purchase.

 

I think it's in my favour that none of these issues were flagged up in the service report (which I have emailed a copy of to kwik-fit) - it was for all intents and purposes given a clean bill of health - and then suddenly within a few days it's barely safe to drive. It also seems clear that the servicing was extremely negligent when, for example, they told me there were no fault code readings but a few days later when I took it back in, there were apparently several.

Link to post
Share on other sites

Ah, if you bought it from a used car dealer, and only had it a couple of months, it may well be a lemon?

 

Did you check it over when you bought it? Can you remember what state the oil was in?

 

It could well be, that when you had it serviced, this was the first service for 50 odd thousand miles or so?

 

By the by really, as they gave it a clean bill of health, test drove it, or claimed to do so, and within 6 days it's become undriveable!

 

Get them communicating with you first, then you can thrash it out with them.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

When I bought it I checked all of the fluids etc - the levels were all good and I looked for all of the obvious signs of mistreatment. Everything looked good. Just decided to get it serviced to give it a bit of TLC, as I didn't know when it had last been done.

 

As I say, drove nicely up until the day it was in with kwik-fit (and I'm hoping my "all ticks" service record is evidence of that) so there's no doubt in my mind that they're responsible.

Link to post
Share on other sites

Good, I wonder if you can have it independently inspected and have a report written to show what the issue is, and how caused?

 

Might be money well worth spent if it can be proved it was KF negligence?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

People really need to stop using a tyre dealership as a garage.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

People really need to stop using a tyre dealership as a garage.

 

I regret it with every fibre of my being. It was entirely the convenience factor of being able to book and pay it online that made me use them, as well as seeing a full, detailed list of everything which would (allegedly) be carried out.

 

Never again, and let this be a warning to anyone else who comes across this post!

Link to post
Share on other sites

People really need to stop using a tyre dealership as a garage.

 

 

How I agree, but non mechanics can make a good job of a service with the help of a Haynes manual, so KF should be able to also.

 

 

You can drop the big boss an email complaint as well efficated - [email protected]

Link to post
Share on other sites

In my younger (and fitter) days, I did all of my servicing and repairs and it passed every MOT. As Conniff says, any reasonably competent person can repair a car with the right instruction and tools.

Nowadays, cars have so much electronics built in that the most a person can do is the most basics of servicing and the fitting of parts. The rest has to be done by specialists and Kwik Fit are nowhere near that description.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Disconnect the battery for half hour to reset the ECU..this will clear the fault codes and put it into learning mode.If that does not correct it...look at replacing the Coil and HT leads (100k prob the originals)....and finally take a look at the Throttle Position Sender for your revs problem.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Good morning Efficated,

 

We are sorry to hear about your experience and apologise if you have not received an acknowledgement of your complaint. We would like to look into this further for you. Please can you email us at [email protected] with the following details to enable us to investigate further.

 

- Your full name

- Your vehicle registration

- The location of the Kwik Fit centre visited

 

Please mention this forum and your username in your email to help us identify you.

 

Thank you

 

Kwik Fit Customer Services Team

Link to post
Share on other sites

Good morning Efficated,

 

We are sorry to hear about your experience and apologise if you have not received an acknowledgement of your complaint. We would like to look into this further for you. Please can you email us at [email protected] with the following details to enable us to investigate further.

 

- Your full name

- Your vehicle registration

- The location of the Kwik Fit centre visited

 

Please mention this forum and your username in your email to help us identify you.

 

Thank you

 

Kwik Fit Customer Services Team

 

Thank you, I have sent an email as requested.

Link to post
Share on other sites

Let us know how they respond to your email please, if at all, I truly hope they do!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

Also be aware that they may try and get you to sign a non disclosure agreement, meaning you cant talk about it, nobody gets to know what happened and they carry on as normal. If they do this, REFUSE to sign it. Their antics are well known all over the country.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

  • 4 months later...

Hi All,

 

New to the forums. Does the OP have anymore updates to add.

 

I am dealing with a similar situation with Kwik Fit Ealing. Only difference is I'm a mechanical engineer and work in machine maintenance and know exactly what they have done to my car to cause it to fail (I have pictures and eye witness accounts to back this up).

 

On top of this they have tried to get me to replace parts which clearly didn't need replacing, and have actually purposely damaged some minor consumables on my car.

 

I will provide more details tomorrow, I'm hoping they own up to their mistakes and fix what they have broken.

 

Hope you guys can provide some support.

Link to post
Share on other sites

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...