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well done tescos


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took a little battering around but..

 

ordered a treadmill from tesco direct, fullfilled by sportshq

 

ordered the friday and paid extra for delivery "on or by Saturday"

 

come saturday and no delivery, spoke to customer services and they tried to expain that it "wasnt their fault it was sports hq's fault"

 

emailed ceo office, 30 mins later phone call, explaining they cant get it that day but would look into it and make sure we "were not out of pocket"

 

monday email saying it had been delivered to a neighbour could we check it was ok and they were looking into it as their contract said mon-sat delivery sportshq claimed it was mon-fri

 

tuesday email after we confirmed it was ok, sorry for the inconvenience, we are looking into the contract and have sent a money card for """""£50"""""

 

was expecting £2 for the extra cost of delivery, not most the cost back..

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  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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:thumb: Good stuff.
 
 

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Well done you too. :)

 

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Nice one :)

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