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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Poss no contract, 'staff must be Flexible', thoughts?


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Hey guys, recently the shop I work at has had a few issues and I'm hoping to know where I (and a couple others) stand with things.

 

Looking through my paperwork re; issues recently I can't find a copy of my contract. I also do not remember if I ever signed one (I may or may not have). Iirc they have 3 months from me starting to issue me a copy (if I did sign one). If I DIDNT sign one, under what terms am I actually working if anything came to a head?

 

On the above note, several times recently in conversation it's come up that 'staff must be flexible' regarding their hours and that it's stated in our contracts. Without having my contract to hand I've no way of telling if this is true, nor whether there's any stated definition of flexible. Would there be anything that would be standard for this definition?

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"whatever hours they tell you, maybe none some weeks, and perhaps mandatory overtime." is the worst case scenrio.

 

Is this an actual problem where they have asked for something unreasonable, or theoretical, or a concern becuse of childcare, or what?

 

What are you dealing with here? "Issues" is too vague to advise on.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Why not simply ask them for a copy of the contract ?

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There's been several occasions (weekly almost) where there's an issue either with the rota or staff requesting from the manager they change a shift and it doesn't get sorted until either the day before of the day of the shift in question. Most recently, in one day, the rota was changed so 5 different people had to change their shift around because of the rota being mucked up and the wrong people being in at the same time (ie 2 people not trained being in together on a shift where at least one needed training in certain things). Some of it was arranged in advance (a couple of days max), but I know that 2 people were asked to come in 'any earlier that you can manage' on the day they were meant to be working, and another had to come back in later in the day after they'd already finished. Moral is shot to pieces at the mo due to this kind of thing, and there's issues with some staff being given chance after chance while others are straight onto the disciplinary track for anything being wrong after their shifts shooting moral to bits as well.

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1. ask for a contract

2. refuse shifts which don't suit you

3. don't bail out the untrained

4. as the problem is poor management, not shiftwork, look for a new job or apply to become the manager

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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1. ask for a contract

2. refuse shifts which don't suit you

3. don't bail out the untrained

4. as the problem is poor management, not shiftwork, look for a new job or apply to become the manager

 

Hey again, in response to this I'd love to share some interesting facts that make me grin about the whole situation (Grin and bear it seems to be the only way to get through some shifts)

 

1. I have mentioned to the previous dep. manager (who had to run the store as manager for approx 1.5 year without training) about not having a contract and they replied 'oh they (the company) don't do contracts any more. The only reason any of us have one is because we came from (name of store previously)'. I wasn't directed towards any employee handbook or any form of written terms.

2. I have had to refuse shifts, if only to get some relief from the shop. It's great when you get a txt from the boss asking if you can cover a shift... that you're already working :p

3. Sadly, ALL the staff are under trained. No exaggeration. The store is patched together so badly, even those who know the most are really just winging it sometimes.

4. Pardon my French when I saw the 'apply to become the manager' part :p New job is looking to be my best bet at this rate, problem is there's so much I like about this one. If it weren't for things going wrong I'd love it.

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