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HSBC offset PPI award


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This is my first post so apologies in advance!

 

I'm currently in a debt management programme with Payplan and, in an attempt to reduce the amount owed overall, I've been following the great advice on this site and started the ball rolling to try and claim back PPI.

 

I've sent letters and £1 fee to various creditors but HSBC have replied basically telling me to go away.

They state that they are "only required to provide information relating to a CCA where a sum in respect of the loan is, will or maybe become payable" In my case because this debt was cleared (short settlement to a 3rd party) they "regret that they are unable to provide information relating to that loan in response to any request which is made pursuant to that legislation"

 

Help! My gut instinct is to challenge this but will I be banging my head on a brick wall?

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Hi and welcome

 

They are right....if the loan has been paid off then they are under no obligation to provide a copy under a CCA request.

 

Yoiur best bet would be to SAR them. There is a template for SAR in the CAG library, the link to which is at the top of every CAG page in green. Just add a paragraph saying that you want copies of all loan/credit agreeements you have ever had with them.

 

ims

If I have helped you please leave me a message by clicking my star

 

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:thumb:

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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  • 3 years later...

Hello All

 

It's been a while but my quest to refund every penny of PPI continues!

 

I would appreciate a bit of a sense check with regard to an offer I have received from HSBC - I'll try not to be too long winded.

 

I opened a Beneficial Credit Card (HFC Bank) in June 2005.

 

Early 2008 we experienced significant financial difficulties and, in April 2008, appointed Payplan to act on our behalf.

 

HFC defaulted this account in July 2008 and in February 2009 ownership transferred to HSBC.

 

Apparently sometime since then the debt has been transferred to Metropolitan Collection Services,

I have no correspondence to this effect although I believe they are wholly owned by HSBC, so maybe it's not important.

 

Between April 2008 and to this day we maintain payments to this account via Payplan although in July of 2014 the default was wiped from my Credit File.

 

Now to my point, after many, many years and referral to the FoS, my complaint for mis-selling of PPI has been upheld

and HSBC have made an offer of £2,300 which they intend to transfer, in its entirety, to my outstanding debt

 

Obviously, I'd rather have the money in my bank account, but don't suppose that' likely to happen so,

 

my questions are:-

 

Shouldn't I be entitled to at least a refund of the interest (as they shouldn't have had my money if the first place)

before funds are applied to any outstanding debt ?

 

Does the fact that this debt no longer exists, in terms of my credit file, have any bearing on the outcome?

 

As this debt forms part of a DMP, can they take the entire amount. Shouldn't there portion be pro-rated?

 

Appreciate any advice or steer you can give me on this one,

 

it's taken me four years on and off to get this far, so I'm prepared to dure it out for a while longer if I can get a better outcome.

 

Many Thanks

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yo should be getting the 8% portion minus 20% tax

 

 

its even on the FOS website to that fact

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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