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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Pre-booked Taxi to Airport -> more than 1 hour late = 340£ lost for my little family...

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Hi All,


We had booked with my wife on Wednesday night a taxi to drive us from Putney to Southend airport on Thursday morning. My wife said on the phone that we had a plane to catch at 11:15 and that we wanted to have plenty of time (because we are travelling with a little 8 months old baby) so we asked to be there at 10am for safety. The taxi company told us to be ready at 8am, the fare would be 75£


The driver picked us on time and got stuck in a lot of traffic in london area

At some point we asked him if his GPS was right, stating that we would approximatively be at the airport around 11am

He said in an unclear manner that it was impossible to do this drive in 2hours time in the morning, that the taxi company must have got it wrong,that usually it costs more than 75£ for such a drive so we get what we are paying for ???? And finally that he is not the one to schedule pickup times


After discovering that we would miss our flight and there was no other flights that day in Southend we had to tell him to stop and told him to stop us by Liverpool street instead to take a train to Standsted airport to catch another plane


He did the change, charged us 20£ for the drive (cancelling the 75£ for the initial drive which never happened) and we booked new plane tickets for the family


Result: one holliday lost + 340£ for the new tickets


I have tried to call the taxi company many times these last days, they always say that the manager will call me back but he never does...I guess they just think I will firget about it but we feel we have lost a lot of money unfairly. We don't drive in London and have no idea of the time it takes to go to Southend airport,why did the company which makes a business out of these airport drives didn't tell us to leave earlier ??


Another strange thing: when I first called the company to say there was a problem , they said that the pickup time on their system was 7:10 am which would have been fine !


Do you think I can claim for a compensation or bring the case to court?


Thanks for the help! ; )


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Do you think I can claim for a compensation or bring the case to court?


Thanks for the help! ; )



Doubt it.


Send them a letter before action detailing the problem in a clear and informative manner, be very formal and matter of fact. No opinions etc. Make sure you have clear EVIDENCE of any statements they may have made or provided you. If you have no evidence, then it would never make it in court anyway, (your word against an experienced taxi company etc). If you actually have real evidence, then tell them the amount you wish to claim, provide your evidence of loss, and tell them you will proceed to court if they fail to reply within say 28 days.


You also have a duty to mitigate your (potential) losses. What does your travel insurance policy say about "missed departures"?


No travel insurance again = no real prospect of success in court.


Bottom line is, if it is a case of your word against theirs, you are better of just chalking this one up.

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Hello and welcome to CAG.


I've moved your thread to the general consumer issues forum, as you posted in the one for public transport. Hopefully people will be along later to add to the good advice firstclass has given you. I've left a link for you to follow from the previous forum.


My best, HB

Illegitimi non carborundum




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Southend Airport can easily be reached from Liverpool St station in about 50 mins, worth noting for the future. Bear in mind that morning rush hour traffic can be a nightmare.


I doubt very much whether you would have a claim here, its upto you to dictate what time you want to leave, personably I would of added another hour or so to be on the safe side, its not really upto a taxi company to work out how long it takes.

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I doubt very much whether you would have a claim here, its upto you to dictate what time you want to leave, personably I would of added another hour or so to be on the safe side, its not really upto a taxi company to work out how long it takes.


The way I read it though the OP told taxi company what time he wanted to arrive at the airport and the taxi company told him what time they would pick him up. If that's the case OP might have a claim against taxi company but there will be issues of evidence and proving who said what. An LBA might prompt taxi company to offer something. My local cab company suggests the pick up time if you tell them what time you want to get to the airport, I don't think that's unusual.


OP should check travel insurance but probably not covered. Missed departures doesn't normally cover you if you didn't leave home with enough time to do the journey.

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Worth pointing out that LBA's should only be used if the party is genuinely intending to start legal action, where the LBA in effect acts as an attempt at mediation, using it a vague threat is something many companies which pop up on here do and isn't IMO appropriate.

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