NatWest Advantage Gold Package Account Fees - rejected as SB'd Help please **WON**

[dx100uk]

no its from when you realise you can reclaim things .

regardless to whatever reason the OP wanted to close the account in 2009 plays no part.

 

 

I was simply pointing out that any 3yrs rule, if it did apply,

is only effective if the bank actually wrote to the OP regarding the said subject.

 

 

the bottom line here is the time limit runs from when the OP realised, through media publicity

that the packaged account fees 'could' be reclaimed.

 

 

well the earliest media evidence and that same information on many CMC sites

is what I posted above

and that's not outside of 6yrs.

 

 

you need to be careful upon how you interpret time limts

 

 

noticed that on several of your other posts too.

like chargeback, its when the OP became aware they 'could' do something.

 

 

dx

[KSmith82]

no its from when you realise you can reclaim things .

 

I'm not disputing this. What do you mean no? I don't think you're reading my posts properly.

 

regardless to whatever reason the OP wanted to close the account in 2009 plays no part.

 

Well it does play a part if it means that chesterpug realised he/she would have grounds to complain.

 

The exact wording in FCA DISP (as I have already posted for you multiple times) is "three years from the date on which the complainant became aware (or ought reasonably to have become aware) that he had cause for complaint".

And Natwest's argument is that chesterpug did become aware during this meeting in March 2009 that there was cause for complaint. And even if chesterpug didn't realise at this time he/she reasonably ought to have been aware that he/she could complain.

 

 

I was simply pointing out that any 3yrs rule, if it did apply,

is only effective if the bank actually wrote to the OP regarding the said subject.

 

This is simply untrue and doesn't make any logical sense.

 

the bottom line here is the time limit runs from when the OP realised, through media publicity

that the packaged account fees 'could' be reclaimed.

 

well the earliest media evidence and that same information on many CMC sites

is what I posted above

 

Quite obviously chesterpug already realised back in March 2009.

 

In fact the FCA (as per Consultation Paper 10/6) take the opposite view on media publicity and becoming aware that you have grounds to complain. Look at this quote using PPI as an example:

"However, in our view, general media coverage of the PPI issue, including comments or publications by the FSA, would not be enough to have given a consumer the kind of specific ‘constructive knowledge’ (of a potential problem with, and potential financial loss from, the PPI policy sold to them) which is required to trigger the start of the three-year time limit within the DISP rules."

 

and that's not outside of 6yrs.

 

you need to be careful upon how you interpret time limts

 

Surely you mean 3 years. I think YOU need to be careful how you interpret the rules on time-barring.

 

noticed that on several of your other posts too.

like chargeback, its when the OP became aware they 'could' do something.

 

That's because you are mis-informed.

 

A chargeback has nothing to do with becoming aware they 'could' do something. Chargebacks are not complaints-related and they are covered by completely different rules to FCA DISP.

The different card associations have quite clear time limits which they publish in their relevant operating guides.

[dx100uk]

pray tell me

 

how can the OP reclaim these package account fees

 

 

the FOS didn't even publish they were reclaimable until jan 2014....

 

 

so the OP in the room in 2009 could see into the future.....???

 

 

dx

 

 

the

[KSmith82]

the FOS didn't even publish they were reclaimable until jan 2014....

 

That's an outright lie.

 

so the OP in the room in 2009 could see into the future.....???

 

You wouldn't need to see an article published by the FOS in order to realise that you had cause for complaint.

[fkofilee]

I disagree, the OP wasnt made aware at this point that they had grounds to complain about a mis-sell.

 

They then realised that they could have been mis-sold the account and decided to raise the complaint.

 

They realised recently and they have 3 years from that point that they could now complain.

 

Its clear... There is no confusion here. Its clear as day to me. I had cause to complain to Lloyds recently about something from 7 years ago about the opening of my Lloyds Account. I had only realised 6 months ago and they upheld my complaint about the account I was "Forced" to have to bank with them.

 

The OP now needs to consider his next steps.

 

Ksmith82; I would suggest for now we stop all this and help the OP and not argue between each other.

[KSmith82]

I disagree, the OP wasnt made aware at this point that they had grounds to complain about a mis-sell.

 

I must admit I still disagree with you. He was made aware he had cause for a complaint because he now realised the account was unsuitable.

 

They then realised that they could have been mis-sold the account and decided to raise the complaint.

 

They realised recently and they have 3 years from that point that they could now complain.

 

Its clear... There is no confusion here. Its clear as day to me. I had cause to complain to Lloyds recently about something from 7 years ago about the opening of my Lloyds Account. I had only realised 6 months ago and they upheld my complaint about the account I was "Forced" to have to bank with them.

 

The OP now needs to consider his next steps.

 

Ksmith82; I would suggest for now we stop all this and help the OP and not argue between each other.

 

I definitely agree with you on the last sentence though!

 

It sounds like Natwest may have issued their final response for the complaint, in which case the next step would be the FOS. And the OP would have to counter Natwest's assertion that they should have been aware they had cause for complaint at this meeting in March 2009. So it would be good to explain exactly why you didn't think/know to make a complaint within 3 years of this meeting.

[fkofilee]

I must admit I still disagree with you. He was made aware he had cause for a complaint because he now realised the account was unsuitable.

 

Can see what your getting at, however the point at the meeting was financial hardship, not about whether he was mis-sold the account.

 

If it has only tallied up for him now, the he has ground to complain.

 

Id take it to the FOS and potentially look at the courts.

Could be interesting.

[dx100uk]

your klandestine activities have been rumbled.

 

 

dx

[chesterpug]

Dear All thank you for your input.

 

 

Special thanks to dx and fkofilee for your advice. your understanding and interpretation of my case is spot on. To update you, I received an email on Wednesday afternoon from the executive response team which is as follows:

Thank you for your e-mail of 9 June 2015, in which you detail that you remain unhappy with the outcome of your complaint. in light of your comments I will revisit your complaint and I hope to be in a position to respond within the next five business days.

Yours sincerely

Executive Office

Would you respond with any further comments or wait to see what they say?

Much appreciated

[fkofilee]

Thats a good situation to be in. Wait to see what they say.

[panther12]

Going through a similar situation helping someone with a Adv Gold account that goes back several years.

 

 

Have just received their get lost letter stating that we're out of time (6 years from account open or, if later,

3 years from when we should have realised we had cause to complain).

 

 

In our case they are stating the 3 years commenced from when the bank sent a "review letter" in July 2009

and therefore should have had sufficient knowledge to raise concerns about the account back then, or by July 2012 at the latest.

 

Struggling to locate this so called "review letter" but is it just the standard bumf they send out whenever there is any changes to the benefits

and/or payment increases?

 

 

If so I don't see how they can hide behind the time clock as this account was forced on the condition it had to be taken in order to obtain the overdraft facility

- the benefits of the account all totally useless but needed to be taken to secure the o/d.

[dx100uk]

the 3yrs ONLY runs from if they send a letter complaint with the CCL stuff I posted earlier.

 

 

and for a date of 2009

 

 

it cant be a CCL letter as that did not come in until after that date.

 

 

its a common dodge many creditors are now using to 'buff off' PPI reclaimants.

 

 

dx

[fkofilee]

Panther... Wheres my hammer!?!? Its time to go Skullcracking!!!

 

Well, I disagree with their letter, I think that it is still a valid complaint you have, you might need to push toward the FOS>

[AndyOrch]

In our case they are stating the 3 years commenced from when the bank sent a "review letter" in July 2009 and therefore should have had sufficient knowledge to raise concerns about the account back then, or by July 2012 at the latest.

 

And they can prove it was sent and that you received it ?

 

What a load of cods...get claiming....

[dx100uk]

[panther12]

Oh don't you worry, this isn't over by a long shot. Thanks for posting about the CCL letters, I'll look into that. Have also come across this which contains some good info which will come in handy.

[chesterpug]

Update for you:

 

I received a letter from NatWest today and they have overturned their initial rejection of my complaint and are now upholding it.

 

I have received a full refund of all charges + interest (£1497.03) so a great result!

 

Thank you for your help and advice (especially Dx and Fkofilee)

 

Best wishes

[dx100uk]

hey great result!!

 

dx

 

 

 

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[Jaye05]

Going to be doing this shortly!! Congrats

[fkofilee]

Wow Congrats that you won

 

Sorry I missed it.

 

As for Panther. I cant wait for the FOS to decide. Lets see what happens.