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    • So ignore emails from ADCB now ?  I told them they will have to contact me by email and it will have to go to UK courts
    • Hello   Not a legal issue as such but wasn't sure where to ask advice on this.   I have just been awarded £2050 on a PPI claim.  I went through a claims company so i expected to pay them 40% plus VAT of the claim won.  However, i am querying the quoted court costs (which i was not informed about prior to this).  They are quoting the following court costs: -   £205 - Court Issue Fee £335 - Court Hearing Fee   I am no legal expert but these seem very high for such a small financial claim.  I will be lucky to see £500 of the initial £2050 if this is correct (yes i understand the 40% i could have avoided if i didnt use the claims company).  If these costs seem realistic then no probs with agreeing to them but if the claims company artificially inflated these for their own gain i would be none the wiser.     Can anyone advise please?   Thanks 
    • Our general hospital uses a similar system, but I don't think(?) it displays all your personal details for confirmation at the end of the process.  In fact I'm pretty sure that at the end of the process it displays only the last three or four digits of your 'phone number and you must confirm that this is correct.    Also at my GP's surgery it only asks for date and month of birth together with the initial letter of your surname and then it displays "Thank you.  You are recorded as attending".   I would say what you describe is a sort of breach of data protection, but not sure how serious it might be.  (I can see no valid reason for displaying full name and address etc if other hospitals' systems don't).   Go to the website of the NHS Trust in question and see what their complaints process is.  There may be two different processes: one for "general complaints" and a separate one for data protection complaints (eg direct to the trust's data controller*).   Personally, I would complain down both routes.  Don't, whatever you do, get diverted down the PALS (Patient Advice and Liaison Service) path as they won't be equipped to deal with this sort of issue.   As a former NHS manager I'd be interested to know what sort of reply you get.   FWIW I'm surprised(!) the ICO suggested complaining to the GMC as they won't be interested.  This isn't a medical staff issue - it's a trust data management issue.  (I'm really surprised at the ICO's suggestion on this - it's bonkers!).   *If you can't find out how to contact the Trust's data controller from their website, ring and ask them.   EDIT:  I wouldn't allow people to "shoulder surf" me.  Our trust makes it clear that people behind you have to stand behind a line so they can't see over your shoulder.  If anybody was standing directly behind me I would "politely" draw their attention to the notices and "ask" them to stand back.  If your hospital does not make this clear, that's another complaint...)
    • but they don't know that do they.   pers I wouldn't sweat   
    • sounds like it   dx  
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Kalahati

Bought a faulty van from a trader?

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I will do this ASAP once I have the van back. I'll keep you updated.

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You can give the seller a choice, either

 

 

1. You fix the van to my satisfaction

2. I take it to a dealer to be fixed and you pay the bill

3. I reject the van for a full refund.

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1 & 3 will depend entirely on what 2 is. Quite excited to see what the Mechanic says.

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Don't forget you need it on paper so the seller can't claim heresay.

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Kalahati

 

Do not stress and do not let the dealer take you for a crunchy ride.

 

I had and still have issues with a trader I bought a car off for my wife, there were no faults listed in the advert but did state 'maintained to a high standard and can only be described as faultless'..

 

Wrong, the vehicle is full of faults but the dealer stated in an email in response to my letter 'the faults you state are fair wear and tear and to be expected, you were told of all faults before purchase and the vehicle is sold as seen as we do not test them or their functions'.. (how did they tell me about the faults that are wear and tear if they never tested the car?)

 

As you may find they called my bluff and thought I was just all talk about taking them to court, they are now sweating and making alleged offers in writing (that's what they keep telling the court) but these letters never arrive. But I am writing my final statement and have taken the case for a hearing..

 

Do Not Back Down and this forum will help you loads and give you good honest advice. Good luck with it

  • Haha 1

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Do you have an update for us Kalahati ??

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