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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bank Charges Refunded


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Hi

I was very nervous about starting a claim as I was worried how far I would have to go to get a result but after moving my statement to the sofa several times I finally got up the umph to to the first letter from your library on 26th March. I asked for £110. a £20 charge and 3 x £30 charges for going over my overdraft by a few pounds in January and then them putting 4 transactions through (they only totalled about £60 so to be charged £140 originally (i got one refunded originally when I first found out and pleaded over the phone - the customer services assistant was very unsympathetic and very condescending which wound me up loads but I had to bite my tongue or i'm sure i'd not even have managed that!) was taking the mick I thought).

I had an acknowledgement from Dawn Hoyle dated 31 March to whom I addressed the letter saying they would contact me within 4 weeks and a very badly photocopied letter of the Customer Satisfaction policy - not professional when the copy is all askew!

I have received a letter today dated 12th April saying they have refunded the charges (the amount is back in my account!!!) because I haven't incurred charges in the recent past (actually I havent incurred charges for quite a while but I didnt check through the whole of the claim period as I was more concerned about recent charges and thought I would stand a better chance if it could be done quickly without wading through old records)

The debit interest of £9 odd stays as it was because I was overdrawn and not a incurred charge. They say it is not their intention to penalise customers for one-off lapses but they do expect them to manage their accounts effectively. They also state they think their charges are fair and would defend them in court etc etc

A satisfactory outcome for me - I accept I should have known what was in my account and when I found out I transferred money over and upped my overdraft so was proactive in fixing it straight away but I thought the charges to be over the top and the customer service unsympathetic

My advice - ask the question - it might just be really easy

For those who have more of a fight on their hands - I support you wholeheartedly and wish you all the best

THANK YOU FOR HELPING ME DO THIS

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This topic was closed on 2019-03-08.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

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