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EE Block my phone HELP


masoom
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Hope someone can help me.

 

I purchased a phone two weeks ago which was working fine until few days ago.

 

Upon research I got to know the phone was blocked/blacklisted by EE.

 

I tried contacting the seller, filed complaint with action fraud and contacted EE but no one is being helpful.

 

Seller has switched his phone off and the address he used apparently he no longer lives there.

 

His brother said he went to Pakistan.

 

Action fraud I know they wouldn’t do anything.

 

I emailed EE CEO and received a call back from the executive department while at work.

I called on few occasions but the person I spoke to said the executive who called me is on 2 weeks holiday so she would address my concern.

 

All she said was I shouldn’t have purchased a phone from third party and there is nothing they can do.

My argument was that there was no way for me to know this phone belongs to EE, it was unlocked and sealed.

 

The seller was happy for me to collect from outside his house and I had no reason to doubt him.

When I purchased the phone I tried my sim and worked fine.

 

By blocking the phone they are punishing me and not the person who they claim obtained the phone fraudulently.

The phone is not reported stolen nor has insurance claim the problem is the seller never paid his bill.

 

Is there anything I can do?

At least when buying a car I could do checks to confirm there is no outstanding debt but with phones there is nothing I could have done to avoid this situation.

 

I didn’t want to get in a new contract so best option available was to buy a sim free phone.

 

Thank you in advance for your replies and help

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how did you pay for the phone

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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sorry but you've left yourself wide open to this by not

paying by a protected method

despite all the publicity you must of seen regarding paying by cash directly.

 

 

you can only hope that a pleading letter to the CEO dept might resolve it.

 

 

ask might ask something like...how this can be resolved to get the phone unblocked.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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