Trouble Obtaining Service Info

[busters dad]

I've recently purchased a car from an airport transfer company.

Before I purchased the vehicle, I spoke to the owner that advised me that due to being classed as a taxi, the car has a meticulous service history with a lot of parts replaced due to the high mileage.

I've now purchased the vehicle and now I'm having a wee bit of trouble obtaining the history from the company.

Despite the history belonging to the car which I guess I'm entitled too, they wan't to charge ME as It'll cost their accountant to to obtain the documents.

Obviously I'm refusing to pay anything and as It stands now, I'm getting no response from them.

What can I do??

[renegadeimp]

You shouldn't pay them a penny. The documents come with the car. Any cist is completely their responsibility

[blackknight]

The invoice history is the property of the person that paid the invoices.

 

 

The service book is part of the car and if they did there own servicing they may not have a stamped service book.

[Conniff]

If you are getting no response at all, then send your demand in a polite but forceful manner by recorded delivery letter. Tell them that the documentation is part of the car and that as you purchased the car you also purchased the documentation along with it.

You can also mention that failure to respond will mean you take further advice.

[busters dad]

This is my latest email to the company -

Before I purchased your Saab 9-5, you told me that a lot of work had been carried out on the vehicle. Being used as a company vehicle/taxi, the service on the vehicle was thoroughly maintained. I need the information for my own records ... cam belt changes etc.

As I now own the vehicle, I am entitled to this information as it belongs to the car.

I'm not to sure as to the reason why you/your company are reluctant to pass this on to me??

Please can you arrange for any documentation to be emailed to me or posted to :

 

 

 

I will take this matter further If not resolved.

 

 

Regards,

 

 

The reply was -

Dear Sir,

We have explained the situation in previous communications. If you are not happy with that, I'm sorry.

The documents for the vehicle were made available at the garage.

We haven't hidden anything from you, it is a £1230, 7 year old taxi with and was never sold as anything else.

As far as taking further action in this matter, you have to do what you see fit.

 

The documents made available were the service book and Mot. I spoke to the owner before purchasing who ran off a long list of work done. The documentation is there but they will not let me have it. Even timing belt change data and mileage would be handy!!