Jump to content
  • Tweets

  • Posts

    • Hi All    I've spent 2 weeks without a phone and over 4 hours between phone and livechat talking to samsung about my broke s10e phone screen.   I bought the phone in June 2021 and long and short of it the phone screen broke while in my pocket. I made a call before getting in the car and it was fine. Went to make a call when I got out the car and the screen had cracked and some LCD damage. The LCD damage has now fixed itself. I called samsung to get this repaired and they flat out refused to repair it as it was physically damaged and their warranty only covers manufactuer defects and that all their phones are rigoursly tested. I told them that if all their phones are rigoursly tested and don't break in peoples pockets just like that then my screen must be one with a manufacturers defect and that it is covered by the warranty then. At which point after climbing as high up the chain as I could this was the only answer I would get.    Is there anything I can do here ? I am not lying about it breaking in my pocket. It's got a full phone case only things showing are front/back camera and fingerprint reader and no marks besides from placing my case on. I just don't feel that it's fair that they expect me too pay £190 to fix the screen when it is obviously defective. What if the replacement screen breaks randomly then they will just expect me to pay another £190 I expect.    I've also tried approaching EE who my phone contract is with to which I was advised to go  to samsung or they could quote for a repair or I could early upgrade.   Please any advice would be greatly apreciated I'm at my wits end here.
    • If your ex provides their latest address to any creditor chasing him for debts, you should not be bothered.
    • Npower    https://tinyurl.com/y5krktbw   Octopus   https://tinyurl.com/yxawe4d7   British Gas    https://tinyurl.com/y5ppp8m2   EON   https://tinyurl.com/yxtnu8ou   Scottish Power    https://tinyurl.com/yywu7mh3   EDF    https://tinyurl.com/yahjzwxr   Gov    https://tinyurl.com/prnh38t   Urls take you to utilities suppliers        
    • Complain to Mazda UK.  Tell them you've got the safety recall and you don't want to use Mazda Crap Dealer for the work but your nearest alternative is 40 miles away.  Ask what they suggest you do...   Of course, as you've already got it booked in etc you probably don't want to mess about with it, and it is a safety recall so needs attention.  And your old dealer might not be happy with you - but can they be any worse?  Think about it.  You could just complain and see how they treat you in 3 weeks time when you bring it in...   But I like being awkward... and it can have it's downside...
    • Travellers returning to UK from Belgium, the Bahamas and Andorra will have to quarantine from 04:00 BST on Saturday. View the full article
  • Our picks

    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 9 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
Tigerfeet61

Concentrix / HMRC

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1880 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I am absolutely livid. Yesterday out of the blue I received a letter from Concentrix on behalf of HMRC regarding my tax credits.

Prior to that letter I had never heard of Concentrix.

 

The letter "requests" that I send in my wage slips and also bank statements from 6 April 2014 - 5 April 2015. I found this alarming as we are constantly being advised not to disclose this kind of information and yet here I am being asked by a company I have never heard of to do just that.

 

My first thought was to contact them and ask what the hell this was about. The tone of the letter borders on accusatory and I found this deeply offensive.

 

Would it not have been an idea for HMRC to have sent out a letter prior to the Concentrix letter advising folk that as Tax Credits are incompetent they have now had to draft in the outside help of Concentrix.

 

Only recently I experienced a further problem with Tax Credits. I advised them of my work start date and because some idiot input the wrong date (a month before I had actually started work), I was faced with an overpayment which I have just finished paying.

 

I have only just realised the scale of the problem by visiting other forums. They are awash with single parents having received letters accusing them of having a partner living with them that they didn't declare so I suppose in that respect I'm lucky as I haven't been accused of that.

 

Talk about heavy handed, it's ridiculous that this is allowed to happen. They claim they are only trying to ensure we are receiving the right amount of tax credits to avoid overpayments, but the way they have handled the situation is more like a witch-hunt.

Share this post


Link to post
Share on other sites
I am absolutely livid. Yesterday out of the blue I received a letter from Concentrix on behalf of HMRC regarding my tax credits.

Prior to that letter I had never heard of Concentrix.

 

The letter "requests" that I send in my wage slips and also bank statements from 6 April 2014 - 5 April 2015. I found this alarming as we are constantly being advised not to disclose this kind of information and yet here I am being asked by a company I have never heard of to do just that.

 

My first thought was to contact them and ask what the hell this was about. The tone of the letter borders on accusatory and I found this deeply offensive.

 

Would it not have been an idea for HMRC to have sent out a letter prior to the Concentrix letter advising folk that as Tax Credits are incompetent they have now had to draft in the outside help of Concentrix.

 

Only recently I experienced a further problem with Tax Credits. I advised them of my work start date and because some idiot input the wrong date (a month before I had actually started work), I was faced with an overpayment which I have just finished paying.

 

I have only just realised the scale of the problem by visiting other forums. They are awash with single parents having received letters accusing them of having a partner living with them that they didn't declare so I suppose in that respect I'm lucky as I haven't been accused of that.

 

Talk about heavy handed, it's ridiculous that this is allowed to happen. They claim they are only trying to ensure we are receiving the right amount of tax credits to avoid overpayments, but the way they have handled the situation is more like a witch-hunt.

 

HMRC should have robust systems.

 

The issue of "should private firms be given massive contracts to sort out public sector messes, or should they just sort out the public sector providers better in the first place" isn't new, and will no doubt crop up again.

 

Bottom line though : there is abuse of the system with deliberate false claims. There are also inadvertently erroneous claims. They are entitled to check claims to ensure the claimant meets the requirements to claim.

 

Any letter asking you to provide evidence should be factual and polite. You should also be able to provide the evidence in a way that ensures you are confident of the security of your personal information : but you should still provide the information if asked. What else would you wish of them?

Share this post


Link to post
Share on other sites
The tone of the letter borders on accusatory and I found this deeply offensive.

 

I have had similar accusatory letters from another well known government agency. One of three ways to deal with this:

 

  1. Roll over and offer up another body part to be kick.
  2. Send them a sternly worded letter and put them in their proper place.
  3. Raise the issue with your local MP in an attempt to enshrine sensitivity, respect, and dignity in to policy & procedures when dealing with the public.


PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

Quote
No... you can't eat my brain just yet. I need it a little while longer.

Share this post


Link to post
Share on other sites
I have had similar accusatory letters from another well known government agency. One of three ways to deal with this:

 

  1. Roll over and offer up another body part to be kick.
  2. Send them a sternly worded letter and put them in their proper place.
  3. Raise the issue with your local MP in an attempt to enshrine sensitivity, respect, and dignity in to policy & procedures when dealing with the public.

 

Should the OP provide the information requested or not?

 

I think the 2 issues of:

a) the way in which they ask for the information, and

b) if they should be able to ask for the information / should the OP supply it

Need to be separated out

 

A complaint about the former shouldn't obstruct the OP responding to the latter, if the information forms part of the support of a claim.

Share this post


Link to post
Share on other sites

Like I said in my thread, HMRC should have made claimants aware of their intention to bring in private firms to sort the mess out, this would have helped to alleviate some of the fears and anxieties being felt by claimants. Yes there will be abuse of the system by false claims being made, however, it is no good tarring everyone with the same brush. I do my utmost to make sure I keep HMRC informed of any changes etc as I know lots of other claimants do and I wish HMRC had handled the situation differently as what little faith I had in them has evaporated.

 

As for providing evidence in a way that ensures we are confident of the security of personal information, they haven't managed to do that. Whilst I intend to provide the evidence, it is going to be costly as there is a lot of paperwork involved and it has to be sent recorded delivery. I am not confident that this paperwork will be returned safely.

Share this post


Link to post
Share on other sites

Hello there.

 

You posted in the media section and I hope you will get more replies in the HMRC section.

 

I've moved your thread there and left you a link to follow. Please continue to post on this thread. :)

 

My best, HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

How can I prove to Concentrix what I do on a daily basis in regards to new products I am inventing and the work I do prototyping them ? I spend a lot of time conceptualising and thinking through the processes in order to get the products 'design ready' for a manufacturer to put them into production. During this time I earn nothing and need Working Tax Credits to buy food. I am solely responsible for my young son. Concentrix and HMRC have backed me up against the wall stating that I have to prove what I do, but there is no way to do so. How do I prove that yesterday I cut waterproof PVC materials and sewed them together, or that I did some soldering the day before that, or that I spent all day on Adobe Illustrator the day before that trying to get the design right ? I am terrified we will be left starving with no money to buy food. Citizens Advice Bureau have not even heard of Concentrix. When I call Concentrix they tell me that they have no email address (but they are registered as an international IT company ?) and that I have to send them original documents.....of what ? How can I ? So I write to HMRC to complain that I cannot send 'original documents' for the work I do, as there are none to send. HMRC write back to say that I must comply with Concentrix's requests. This is torment. There is nothing I can do.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...