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Concentrix / HMRC

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I am absolutely livid. Yesterday out of the blue I received a letter from Concentrix on behalf of HMRC regarding my tax credits.

Prior to that letter I had never heard of Concentrix.

 

The letter "requests" that I send in my wage slips and also bank statements from 6 April 2014 - 5 April 2015. I found this alarming as we are constantly being advised not to disclose this kind of information and yet here I am being asked by a company I have never heard of to do just that.

 

My first thought was to contact them and ask what the hell this was about. The tone of the letter borders on accusatory and I found this deeply offensive.

 

Would it not have been an idea for HMRC to have sent out a letter prior to the Concentrix letter advising folk that as Tax Credits are incompetent they have now had to draft in the outside help of Concentrix.

 

Only recently I experienced a further problem with Tax Credits. I advised them of my work start date and because some idiot input the wrong date (a month before I had actually started work), I was faced with an overpayment which I have just finished paying.

 

I have only just realised the scale of the problem by visiting other forums. They are awash with single parents having received letters accusing them of having a partner living with them that they didn't declare so I suppose in that respect I'm lucky as I haven't been accused of that.

 

Talk about heavy handed, it's ridiculous that this is allowed to happen. They claim they are only trying to ensure we are receiving the right amount of tax credits to avoid overpayments, but the way they have handled the situation is more like a witch-hunt.

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I am absolutely livid. Yesterday out of the blue I received a letter from Concentrix on behalf of HMRC regarding my tax credits.

Prior to that letter I had never heard of Concentrix.

 

The letter "requests" that I send in my wage slips and also bank statements from 6 April 2014 - 5 April 2015. I found this alarming as we are constantly being advised not to disclose this kind of information and yet here I am being asked by a company I have never heard of to do just that.

 

My first thought was to contact them and ask what the hell this was about. The tone of the letter borders on accusatory and I found this deeply offensive.

 

Would it not have been an idea for HMRC to have sent out a letter prior to the Concentrix letter advising folk that as Tax Credits are incompetent they have now had to draft in the outside help of Concentrix.

 

Only recently I experienced a further problem with Tax Credits. I advised them of my work start date and because some idiot input the wrong date (a month before I had actually started work), I was faced with an overpayment which I have just finished paying.

 

I have only just realised the scale of the problem by visiting other forums. They are awash with single parents having received letters accusing them of having a partner living with them that they didn't declare so I suppose in that respect I'm lucky as I haven't been accused of that.

 

Talk about heavy handed, it's ridiculous that this is allowed to happen. They claim they are only trying to ensure we are receiving the right amount of tax credits to avoid overpayments, but the way they have handled the situation is more like a witch-hunt.

 

HMRC should have robust systems.

 

The issue of "should private firms be given massive contracts to sort out public sector messes, or should they just sort out the public sector providers better in the first place" isn't new, and will no doubt crop up again.

 

Bottom line though : there is abuse of the system with deliberate false claims. There are also inadvertently erroneous claims. They are entitled to check claims to ensure the claimant meets the requirements to claim.

 

Any letter asking you to provide evidence should be factual and polite. You should also be able to provide the evidence in a way that ensures you are confident of the security of your personal information : but you should still provide the information if asked. What else would you wish of them?

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The tone of the letter borders on accusatory and I found this deeply offensive.

 

I have had similar accusatory letters from another well known government agency. One of three ways to deal with this:

 

  1. Roll over and offer up another body part to be kick.
  2. Send them a sternly worded letter and put them in their proper place.
  3. Raise the issue with your local MP in an attempt to enshrine sensitivity, respect, and dignity in to policy & procedures when dealing with the public.


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I have had similar accusatory letters from another well known government agency. One of three ways to deal with this:

 

  1. Roll over and offer up another body part to be kick.
  2. Send them a sternly worded letter and put them in their proper place.
  3. Raise the issue with your local MP in an attempt to enshrine sensitivity, respect, and dignity in to policy & procedures when dealing with the public.

 

Should the OP provide the information requested or not?

 

I think the 2 issues of:

a) the way in which they ask for the information, and

b) if they should be able to ask for the information / should the OP supply it

Need to be separated out

 

A complaint about the former shouldn't obstruct the OP responding to the latter, if the information forms part of the support of a claim.

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Like I said in my thread, HMRC should have made claimants aware of their intention to bring in private firms to sort the mess out, this would have helped to alleviate some of the fears and anxieties being felt by claimants. Yes there will be abuse of the system by false claims being made, however, it is no good tarring everyone with the same brush. I do my utmost to make sure I keep HMRC informed of any changes etc as I know lots of other claimants do and I wish HMRC had handled the situation differently as what little faith I had in them has evaporated.

 

As for providing evidence in a way that ensures we are confident of the security of personal information, they haven't managed to do that. Whilst I intend to provide the evidence, it is going to be costly as there is a lot of paperwork involved and it has to be sent recorded delivery. I am not confident that this paperwork will be returned safely.

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Hello there.

 

You posted in the media section and I hope you will get more replies in the HMRC section.

 

I've moved your thread there and left you a link to follow. Please continue to post on this thread. :)

 

My best, HB


Illegitimi non carborundum

 

 

 

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How can I prove to Concentrix what I do on a daily basis in regards to new products I am inventing and the work I do prototyping them ? I spend a lot of time conceptualising and thinking through the processes in order to get the products 'design ready' for a manufacturer to put them into production. During this time I earn nothing and need Working Tax Credits to buy food. I am solely responsible for my young son. Concentrix and HMRC have backed me up against the wall stating that I have to prove what I do, but there is no way to do so. How do I prove that yesterday I cut waterproof PVC materials and sewed them together, or that I did some soldering the day before that, or that I spent all day on Adobe Illustrator the day before that trying to get the design right ? I am terrified we will be left starving with no money to buy food. Citizens Advice Bureau have not even heard of Concentrix. When I call Concentrix they tell me that they have no email address (but they are registered as an international IT company ?) and that I have to send them original documents.....of what ? How can I ? So I write to HMRC to complain that I cannot send 'original documents' for the work I do, as there are none to send. HMRC write back to say that I must comply with Concentrix's requests. This is torment. There is nothing I can do.

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