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By Badtimes123 · Posted
Yep, you're right. Funny how it's the most simple things we miss when looking to our own advice - I would have told a friend to do exactly that! yet here I am, having to be told... Funny ol' world Thanks again London, it's quite the list but I can certainly get through them all before the week is out, then at least I'm more informed. What's the worse they could say right? change is afoot either way (they don't need to know that yet though) but asking questions shouldn't show my hand. -
By BankFodder · Posted
Which company are we dealing with here please? Maybe you could link is to your Facebook review. I understand that you bought bathroom furniture on 8 December and as of today – pretty well four months later, the order has still not been completed. Have you installed any of it? How much money are we talking about here? How did you pay? -
Ok certainly will do.. it’s a waiting game at the moment for Tim to call to say he’s coming..nothing so far we are keeping an eye now on the tax on the car to see if it gets taxed today, if it goes it is definitely in the hands of another buyer.. will keep you all posted.. thank you all sooo much -
By BankFodder · Posted
Please notice that I have restructured your post to make it more accessible and more understandable. It's extremely difficult for people to read solid blocks of text and especially when people are looking at your story on a phone. Please will you bear this in mind. Please punctuate your posts properly and it will encourage many more people to come along and to give you the help that you need. -
By BankFodder · Posted
The letter is broadly fine but you're not saying that you are asserting your right to reject the item. I think you should spell out them quite specifically
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
- 32 replies
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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Further steps Notice - South Yorkshire Enforcement Divison
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