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Faulty goods due to design issue on caravan awning


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Last year at a show in Oct we ordered a Kampa Air Ace porch awning with an electric pump for our caravan paying for it with a Barclaycard.

We changed our minds the next day and ordered a bigger awning plus an awning carpet paying the balance with the same card.

 

The awning and carpet arrived in November.

We were only able to erect the awning at end of November for 1 night and all seemed well,

 

 

however on first use we found the carpet to be faulty and returned it.

This was exchanged for another type of carpet.

Both carpets are "custom made" in bulk for this particular awning.

 

 

The electric pump only arrived in late February so we could not use the awning in between as we both suffer from arthritis

and pumping up the awning by hand was difficult and painful.

 

We then used the awning again over Easter and then noticed quite large marks on the roof in the centre of the awning which only shows up in a certain light.

Another mark was a large X with the number 2 next to it.

We tried to brush it out but to no avail.

We also used the curtains for the first time and found one to have a broken clip.

 

We then used the awning again 3 weeks ago and one of the other curtains on second use had started to fray at the bottom as the stitching was coming apart.

We also noticed that we had heavy condensation in the awning.

We do expect some but not to the extent where you touch the awning roof and it is like an Amazon forest rainfall inside the awning.

 

We also has some heavy rain and this gathered in a large puddle on the roof of the awning

and the concern here is the weight of the water stretching the material.

We had to keep emptying the area every hours.

Luckily we were at the caravan as if we had been out for the day, who knows what may have happened.

 

We have approached the supplier who has bent over backwards to help us

however the manufacturer cannot supply replacement curtains until later in the year when the caravan season has ended for us

and neither can the manufacturer supply a replacement awning until later in the year as it has to come from China.

BTW there is a label on the awning of the Union flag with the words "Designed in UK"

which could possibly be construed as being manufactured in the UK.

 

As we think waiting several months for replacements is unacceptable is unreasonable

and even then the replacement may suffer from condensation or water pooling on the roof,

the supplier has agreed to take back the awning only at this point for an inspection

but how will they test it for pooling on the roof and condensation?

 

At this point all we want is a refund for the anwing and other associated items.

 

 

Is this a reasonable request even if they inspect the awning and cannot actuall "see" any issues like the water pooling and condensantion issues.

 

 

Many other people have complained about the latter two issues and a Google shows up these issues.

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less than 6 months so it is down to the retailer to rectify or refund. As there is clearly a design/manufacturung problem I would be demanding the refund. Make sure that the company ae told what you expect and in what time frame in writing so a formal letter saying that you expect a refund within 14 days is reasonable. You may have to arrange the return of the items but dont let this cause any delay to receiving your statutory rights..

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