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Today I received a visit from a Horrible woman from Ross and Roberts about outstanding council tax with Birmingham city council.

 

I did have a payment arrangement set up with Ross and Roberts which I had been paying for the roughly the last 6 months

but with receiving the current years water and council tax bills I missed Aprils payment.

 

 

I was hoping to pay make two months payment later this month to catch up but they have sent out the bailiffs.

 

My 6 month baby (Hasn't been well last couple of days) was sleeping when the agent came and starting banging on the door.

I wasn't going to open the door but unfortunately she claimed she saw me through the letter box and she started shouting and banging louder and I was worried she would break the glass on the door.

She shouted either I open the door or she would come in with the police and a Locksmith.

 

I asked her if we could speak outside or in her van and that I know she can't force entry as she hasn't been inside my house before for this debt.

 

 

She said she was willing to talk outside but insisted she had a right to gain entry with a Locksmith with the police in attendance. She then went and sat in her van we talked through the window.

 

As I was willing to pay the two months installments I asked her how much was the minimum she was willing to accept to which she replied £500 and

 

 

she telephoned someone for call for a removal van and told me I had 30 minutes to find a way to make a payment. otherwise she was going to add charges for the removal van.

 

I told her let me call someone to see if I could raise the money but knowing I wouldn't be able to raise that much today

 

 

I called payplan to clarify if she could gain access (Wasn't sure if the law had changed last year).

When she realized who I was talking to she said I now only had 10/15 minutes to make payment and started to call (she claimed) the police and locksmith and shut the window on me.

 

 

This shook me up but luckily I still had payplan on the phone who reassured me she couldn't get into the house and police wouldn't do anything unless their was a breach of peace.

 

After 15 minutes the bailiff banged on the door and asked if I was "Going to pay" and I replied I can't

she said I 5 minutes before the removal van arrived.

 

 

As she walked off the drive she pointed to the neighbors car and asked if that was my car, I told it was the neighbors.

 

 

She realised where I worked (I was wearing my uniform as I was getting ready to go to work) and checked the car for signs it may be mine.

 

 

She then went to my other neighbors house and knocked on their door.

I told she has no right to discuss my situation with them due to Data Protection Act but she told me to shut up and stepped into the neighbors house.

 

 

While she was in There I left my wife and baby home and locked the door went to move my car (parked at end of road) to somewhere else in case the neighbors tell which is my car.

 

On my way back home I phoned Ross and Roberts office and asked to complain about their agent but was told I had to complain in writing.

 

 

I told them their agent was threatening to break in and was also discussing my case with other people and asked them to call her and tell her to stop but they claimed the couldn't.

 

On returning home I informed the bailiff that I spoke to Ross and Roberts and event they said agent couldn't gain access without a warrant and that I had a right to see the warrant but she just laughed and the office would just have sent me back to her.

 

Couple of minutes later she drove off.

 

I was wondering if someone could advise if the bailiff had a right to talk to my neighbors as I believe I should have been protected by Data Protection Act.

 

Also does anyone have the email address to who I could complain to, in order to get her to back off as I'm worried she may return and harass my wife and children when I'm not at home.

 

 

I already had to phone in sick as I got late for work dealing with her. (I think I have seen email address of someone at Birmingham city council on the forum before but cant seem to find it today)

 

Any sample letters/emails I could send would be greatly appreciated, as would any other advice.

 

Don't know if it matters but I also can't see her name on Justice . Gov

 

Thank you in advance.

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the council are responsible for this womans unlawful actions

and threats

 

 

go complain to the head of enforcement now

emsil/phone then write.

 

 

dx


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Also head it Formal Complaint and send to CEO, and Elected leader, plus your local councillor, point to this thread in the complaint.

 

You need to escalate it above the revenue dept as BCC have outsourced that function to a company called Capita, who just happen to own two bailiff companies Equita and Ross & Roberts aka Ross 'n Robbers, you see where this is going, when you spoke to the council you were actually speaking to Capita, who also run TV Licensing for the BBC.


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the council are responsible for this womans unlawful actions

and threats

 

 

go complain to the head of enforcement now

emsil/phone then write.

 

 

dx

 

Do you if there's a way of finding out who head of enforcement or shall I just contact the main enquiries address of the revenues department.

 

Thanks for your help

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Your LA should have their own website - check and see if there is name/department on that.


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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

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