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Three at it again!


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I have had a Mifi with Three for over 4 years. Initially I was in contract and when the contract expired they offered me another good deal if I signed up for another 2 years keeping the same unit.

 

Anyway just prior to the contract expiring on 05/05/2015 they tried to get me to sign up to a new contract with a new unit. Initially I accepted however I had second thoughts and returned the item well within the 14 days.

 

The normal debit of £5.29 went through at end of March and I expected a similar amount to be debited at end of April however they tried to debit my account in excess of £12 although I had the same unit and the contract was due to finish on 05/05/2015.

 

I contacted my bank and advised them that as per the DD Mandate H3G had not given me notice or sent a final bill therefore I could recall the DD. Unfortunately the bank jumped the gun and stopped the DD before it went out. H3G are now saying that they never attempted to debit my account and their collections department wants the £12 plus immediately.

 

I have asked for a final breakdown bill showing why I should be paying a higher amount but they just ignore my request and demand the outstanding money. I have already had two phone calls today and do want to be harrased and neither do I want a default against my credit rating which is clean.

 

Any advice on how to deal with these plonkers?

Edited by citizenB
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I have had a Mifi with Three for over 4 years. Initially I was in contract and when the contract expired they offered me another good deal if I signed up for another 2 years keeping the same unit.

 

Anyway just prior to the contract expiring on 05/05/2015 they tried to get me to sign up to a new contract with a new unit. Initially I accepted however I had second thoughts and returned the item well within the 14 days.

 

The normal debit of £5.29 went through at end of March and I expected a similar amount to be debited at end of April however they tried to debit my account in excess of £12 although I had the same unit and the contract was due to finish on 05/05/2015.

 

I contacted my bank and advised them that as per the DD Mandate H3G had not given me notice or sent a final bill therefore I could recall the DD. Unfortunately the bank jumped the gun and stopped the DD before it went out. H3G are now saying that they never attempted to debit my account and their collections department wants the £12 plus immediately.

 

I have asked for a final breakdown bill showing why I should be paying a higher amount but they just ignore my request and demand the outstanding money. I have already had two phone calls today and do want to be harrased and neither do I want a default against my credit rating which is clean.

 

Any advice on how to deal with these plonkers?

 

It depends. It depends on how much you want to take the chance they register a default on your credit report and how much hassle (and how long) it will then take to get it removed.

 

You would no doubt get it removed, but it may cause you woes and stress ; would you consider (much as it may pain you to do it, and me to suggest it!) paying the £12 and then seeking it back?.

 

If they don't give it back, you can threaten them with legal action ; but I'm not sure a court would be impressed (even if you had the legal right, and moral high ground) with a claim for such a low amount.

 

The risk in fighting them on this (as you have identified) is a default on your credit report.

 

I'm not saying paying the £12 and then potentially letting them get away with it is right for you, or acceptable (why should they get away with it?), BUT which is the best for you? Fighting them, or saying "for the sake of the £12, it may not be worth it for ME, for me to fight them".

It is your judgement call.

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Okay update. Three have been calling me several times a day and each time I ask them for a breakdown of the bill, they state that they will look into it but can I pay some money in the meantime. The latest phone caller told me that they are entitled to vary the amount to debit my account withour having to notify me.

Surely the DD Mandate states that they have to notify me at least 10 days prior especially if the amount to be debited is more than double the normal amount. On disputing this I was told I was wrong and was told they can

vary the amount at any time! Three state that if I want a bill I have to pay £2 for the privilage. I had Online billing, but when the contract finished I am unable to naccess the account. This is a VERY big problem with Online billing in that you can never get the last statement and they hold you to ransom. I had the same issue with Capital One and this practice places the consumer at a big disadvantage.

 

BTW does any one have the email or physical address for the CEO of Three as I want to write to them to complain about thsi diabolical treatment fo long standing customers?

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They're very active and responsive on Twitter, I've used that a few times to resolve issues with success.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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