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    • well 1st stop ringing DCA's and their dogs. writing only.   are/have you earned over the threshold since not deferring.?
    • Not going to get in to a debate about privatisation, however, things are a lot better and SAFER, than they were in BR days I can assure you.   @Nystagmite regarding your query, complaints can be made to the local station management, but probably more sensible, would be to report it to the train operator who manages the station, so GWR in this case. They should have an online process, or a paper form at the ticket office.   Regarding these incidents, short of raising the platform, I don't see what can be done about it? All trains that serve Bristol Parkway have a Guard/Conductor/Train Manager I believe? That being the case, they shouldn't dispatch until clear to do so and will be on hand should any incidents occur? Due to the size of this station, I believe there will also be a fair amount of staff available, often performing dispatch duties?   If even the staff are advising you to complain, that begs the question as to whether they believe theirs an infrastructure problem which isn't being addressed, or is it because they want to make the company consider their resourcing levels at that station?
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Bilgeman

Bilgeman v natwest ** WON **

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Actually, there's more. Maybe I should start a new thread with this. Perhaps someone will let me know. NatWest closed this account at the end of all this and I wonder if they acted unlawfully as I don't remember requesting them to do so. Also, there's the matter of the few hundred quid still outstanding.

 

I intend to proceed something along the lines of:-

 

With reference to the above account which was closed recently I am writing to ask you to clarify the reason for closure and, if I requested this closure, which I do not recall doing, a copy of my signed request.

 

Also, I am lacking statements from April 2006 to the date of closure and would be grateful if you would provide me with copies. If there is a fee would you please advise accordingly (I know there is, of course, but no harm in trying it on). I suspect there are unlawful charges applied to the account during this period which I have not so far recovered and, in the event that I find this to be the case, I will be pursuing you for repayment in full.

 

Any comments, anyone

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Delivered this by hand this morning. As I'm a courier I got them to sign one of my Proof Of Delivery Sheets. Now I'm going to give them 14 days and see what happens

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'Dear Sir

 

Following your recent letter, I enclose your copy atetments as requested' (No mention of the £10 charge - thank you).

'This account was closed by the Bank due to poor conduct' (On whose part, I wonder?)

 

Now to have a read through and a think...

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The account was closed last November and is therefore within the six months limit so how's this:-

 

 

Dear NatWest

 

You claim my account was closed due to ‘poor conduct ‘.

 

The problem arose purely as a result of your unlawful charges and therefore I am bound to ask on whose part this alleged poor conduct was and to contend that you closed the account unfairly.

 

You will be aware that Alliance & Leicester have recently been fined for similar behaviour.

 

You have fourteen days from receipt of this letter to reopen my account, to offer me either a satisfactory explanation of your reasons for closing my account or to offer me a new current account with all the services and facilities available on the closed one. If you fail to comply or I do not hear from you within this time I shall, without further notice, report the matter to the Office of the Financial Ombudsman.

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Good for you Bilgeman,

 

I await NAtWest's response with baited breath...!

 

 

BJ

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...and here it is:-

 

'Dear Bilgeman' (not really...)

 

'Thank you for taking the time to write to the Bank's Customer Relations Unit.

 

I know from the content of your letter that you are unhappy about the bank's decision to close your account and I am sorry to learn of your disappointment with our service to date.

 

To mkae sure that we fully address your concerns, I have requested background information from the area(s) involved. As soon as we have this to hand, one of our Customer Re;ations Advisers will contact you. We will be in touch with you by 20 April at latest to update you on our progress and, if necessary, obtain further details of your complaint.

 

In the meantime I enclose for your infromation a leaflet that explains how we deal with complaints at NatWest

 

Yours etc...'

 

April the twentieth will be well after the 14 days I gave them. This is just stalling, surely? Trying to get beyond the six months, do you think? Wonder whether to wait til the 2oth or make a complaint now...

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This just got very interesting but I can't say anything yet. About Friday I should think...

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Now that the cheque's cleared I can clarify the above. I was waiting for a reply from NatWest telling me, go on then - report us, when a letter arrived last week explaining why I was such a bad customer and that my overdraft had reached such-and-such a level and that they only transferred to Credit Management Sevices because my wages were no longer being paid in. Yeah, like I'm going to keep paying my wages in so they can be swallowed up by charges every week. Anyway, in a nutshell, they said it was my fault and the 'poor conduct' was on my part and not theirs, BUT, even though they weren't at fault, they were prepared to offer me £400 to shut up. If I chose to accept they would send me a cheque or if not I could approach the Financial Ombudsman. So there's a choice; collect £400, which is considerably more than the outstanding charges they owe me or start writing letters to the FO and starting all over again... well, no contest really.

 

The £400 is very timely and useful - £120 of it will pay the Court Fee for my ongoing Barclays claim.

 

Donation on its way to CAG in the next few days.

 

Cheers, everyone. Keep at 'em.

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This topic was closed on 03/08/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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