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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I would like to share my bad experience for which i dont feel good and i feel very unpleasant.


One week ago I went to a big chain and i changed the price tag in an item just to save 30 pounds. I changed the tag and went to the cashier and they informed me that the price was not correct which i accepted and left the item there. The total amount were 150pounds I left the shop at that point. After 2 hours i return to make a walk and not to buy the item. The security manager approached me and told me that i am banned from this store and i should leave the store. When he was next to me told me you know why right and i said sorry yes. i left the shop. He did not ask me for my details or anything personal and he did not refer anything about police.


I am really sorry and i really thank this gentleman as he handle the situation with a really polite manner. He did not start shouting and put me in a very sad position. I really thank him. I did this mistake and i cant change it now. I wish i could do anything to change it.


Do i have to worry about the police might try to track me through public cameras? I really cant sleep and my heart is beating fast all these days. Do i have to worry that i will be arrested? I do not have any intention to do this again or to visit the shop as i respect this gentleman and what i did was totally wrong. Will i be able to visit other stores around the centre? And last will there be any chance to pass any of cctv records to police and try to track me for this?


Please tell me your opinion.





Edited by michaeljo
i deleted the text by mistake
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Your bad experience is all of your own making.


Luckily, you was not caught doing anything wrong. Stop being a wimp, man up and move on. You got lucky and have nothing to worry about.

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Thanks for the reply.


I received a very good lesson. I am really embarrassed about this. I feel like ****. Honestly i am not doing anything like this again. It was the stupidest thing i ve ever done.


Its not worth whether you cheat 10 or 100000000 pounds. What i feel now it cant be better with any amount of money. My dignity was ruined and i feel so bad. It very uncomfortable what i am feeling as i feel i betrayed me my parents and United Kingdom as it treats me so good and i acted so stupid.

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You got away with this one...this time. No details were taken so no comeback (except the ban) Accept that and move on.


If you still feel guilty. Make a suitable donation to either a charity of your choice or to CAG.


Either way, no harm done. Move on and follow the excellent advice from havinastella

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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the store has dealt with the matter themselves and the police will not become involved. Learn from this.

As you say, the store security dealt with the matter quietly and you were allowed to leave without any attention being drawn to you or the situation. All in all, you can be thankful so please do learn from it.

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Of course i learnt from this and this gave me a very good lesson.


Yes the security handled it very quetly and i thank them so much.


If the security wanted to involve the police he could have done it at the time i was on the store? Is there any chance that the security will do it in a later point?

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No! Done and finished with. No police, no letters, nothing.


Stay away from the store for a few months until they have forgotten about you.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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