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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cca request


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Made a CCA request to the RBS back in Feb 2015 for an alledged debt of a loan,

 

 

Received the usual were trying to locate the original but it may take some time.

 

 

..roll forward to today 1/05/2015 received this letter from the RBS

 

Please find enclosed a 'true copy' of the credit agreement and a schedule of arrears as requested.

 

This is as they have written-

 

When responding to requests under section 77 the bank may provide you with a 'true copy' of your agreement

in accordance with regulation 3(1) of the consumer credit (cancellation notices and copies of documents)regulations 1983.

 

 

This means that under section 77 there is no obligation for the bank to provide you with a copy of the original agreement bearing your signature

. A 'true copy' does not need to contain any personal information relating to you as the debtor

nor does it need to include a signature box, any signature or dates of signature.

 

We trust this is satisfactory,

 

Then asks me to contact them if I have any queries....

 

The next page is a copy of the personal loan agreement typed out with my address in it, loan amount etc

Next page confirmation of personnel details...

completely blank nothing filled in along with the income and expenditure section nothing it it blank

 

Then a couple of pages of General Conditions

then a couple of pages listing each month since I took the loan amount

showing the amount to be paid..

.any arrears

but nothing showing charges etc,

 

 

There has been charges added considering the loan is now more than the original amount and a quarter had been paid off.

 

What do you think the next step is?

Have they complied with my CCA request,

giving nothing with a signature on/date,

nothing showing terms and conditions were agreed to,

 

Or are they hiding behind the bumph above?

 

To be fair the RBS are saying we can send an alledged debt to whoever we wish bearing no signature no date no signed/agreed

to terms/conditions and your to pay it or agree to it or not.

 

Any help appreciated guys/gals.

Edited by sikez2012
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Any chance you can scan and post up what they sent, suitably redacted of course.

 

When did you take this agreement out?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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It was taken out in June 2012

 

 

Basically the paragraph that I have written is the only one on the letter sent...plus we thank you blah blah at the beginning and we trust this is satisfactory at the end

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Any chance you can scan and post up what they sent, suitably redacted of course.

 

When did you take this agreement out?

 

 

Just sorting the scans out now..many thanks

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Did you take it out online?

 

If the agreement was taken out post 07, then the CCA will be water tight, and what they sent you will suffice if they want to take further action.

 

So a new angle of attack is needed.

Are RBS still the owners of the account?

How much is it?

Has it been defaulted and marked on your credit file?

Have you been paying anything towards this?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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RBS are still the owners

 

 

Taken out in-branch

 

 

Does post mean before 2007? the loan was taken out in june 2012

 

 

Nothing has been paid since feb 2013

 

 

Loan now stands at £10,525,01

 

 

Arrers £6783.89

 

 

Yes marked as default

Edited by sikez2012
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No post means after 2007.

 

How much was this for?

 

Have you spoken to RBS regarding setting up a payment plan?

 

Did you advise them that your financial situation had changed and you were having some difficulty?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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The original loan was for £10k..basically I had to leave my then partner of 4yrs due to his son(in prison indefinetly) abusing my then 11yr old daughter...as you can imagine total melt down and had to setup a new home for my children at whatever cost.

 

 

Managed at first but couldn't keep up,hrs reduced at work then made redundant so on benefits although I do work 16hrs a week but still not alot left and with other debts to which I pay £1 per month its starting to take its toll so if I can resolve this one a massive help or if they go down the route bankruptcy?

 

 

Offered them £1 per month but obviously they want more but have no more to give.

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If you're simply relying on benefits, then they CANNOT demand any more than £1 a month.

 

IMO, I would simply write a letter outlining your circumstances, that you receive benefits, which is what the corrupt rotten to the core government claim is the minimum you need to live on, therefore, you will generously offer them £1 a month as a gesture of goodwill (GOGW), for the foreseeable future or until your circumstances change, on which you will inform them.

 

As a reciprocal GOGW they will stop all interest and refund any/all charges that have been levied on the account.

 

Then set up a standing order NOT a DD!! To pay them £1 a month, if they attempt to take you to court whilst you're generously paying them what you can realistically afford, then the judge will hopefully take a very dim view of this unethical bank.

 

Ooh, as if by magic,.... http://www.consumeractiongroup.co.uk/forum/showthread.php?387358-Request-to-make-%A31-token-payments-for-X-Months-**Correct-as-at-October-2013**

Use that above, edit to suit...

 

Now what other debts do you have that you're paying?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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