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Vodafone In The News Again...


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Damn... Shows how bad there service is getting...



I ordered a Motorola Moto G 4G phone online from Vodafone in mid-October, and £90 was debited from my account. It was due to be delivered by parcel firm DPD a few days later but never arrived. When I phoned DPD it said the van delivering the phone had been stolen, and told me to contact Vodafone.


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Receptaculum Ignis


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Can't see anything in that story that surprises me. This is just NOP (normal operating procedures) for VF


Once they have your custom, they don't give a stuff.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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The article says:

suggest very strongly that Vodafone, still trying your patience after six months, should also make you a goodwill payment.
When faced with abysmal customer service from Vodafone, a goodwill payment just adds more insult to injury since Vodafone recognise their failings and try to smooth over the complaint by offering a measly goodwill payment.


I am no legal expert but suggest that anyone who has experienced repeated failings within vodafones customer service should be looking at a compensation payment rather than a goodwill payment.


My complaint with vodafone resulted in a £25 goodwill payment which I then told Vodafone that they can keep their £25 as I wanted my complaint dealt with appropriately.


I am actually surprised that this vodafone complaint has made it into a national newspaper. The internet seems to be strewn with many complaints against this company.

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