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Factory reset / virgin media neglect

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Hi everyone.



Friday, the 17th my Nokia's screen, or at least a part of it stopped responding,

and problem was that it was in the most strategic place,

just about at near bottom of it where all the 'OK' and 'NEXT' buttons are.

I rang Virgin Mobile from another unlocked phone

and discussed it's repair as it was still under the warranty.


Just because of the nature of the fault I was unable to do any kind of backup,

I was then assured by technical team that a note has been made of the system that I requested not to have any kind of reset.



A lad I spoke to also advised me that it would be the best to put the same on the form that I will receive in post to pack my phone and send for repair.


I certainly have done that, I put that I have made a special request not to have my factory reset

because I was unable to carry out a backup of my data

and also stated that before they will even think of doing the factory reset is to call me on my mobile and rediscuss it.


Today I received my phone, everything was gone, literally.

I am a businessman, I had hundreds of mobile numbers saved,

stocks exchange portfolio,

bitcoin wallet with over 60 bitcoins there.



I can literally count my loses in thousands.

All that information is unrecoverable.



I was trying to at least save bitcoins, but due to the nature of the app,

entire access was through the area that did not work,

and I did inform virgin media in the most convinient way,

over the phone and in writting not to erase any data.


Despite that post on forum, I am seeing a lawyer tomorrow, but has anyone ever had a case like that, as I am more than likely to sue them for that.


Kind Regards,


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