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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hello, I'd be really grateful for any advice please.

I've been told today that we've been referred to Rundles re the arrears on our council tax. I am at home with a housebound disabled son who also suffers from severe anxiety- so my question is will the bailiffs visit me first or do they write to me? I don't think I can take it if they visit. We don't even have friends here at the moment because of son's illness.

Thank you for any advice you can offer.

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They will write to you first with a Notice of Enforcement. This will give you 7 clear days to respond (around 12 days usually in total).


However, prior to this you should gather all the evidence of your vulnerable household and so you have it ready.


You may want to also advise the Council of this too.

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Hi, thank you so much for the reply. I have told the council the situation here but they're saying that they've done all they can. Our arrears go back a few years - we're paying the current year plus extra for the arrears - as we had large medical bills to pay - all of which can be proven - and we paid as much as we can to the council. Lumps sums and instalments. We have had to miss instalments and have let the council know. I received a letter this morning stating that April's first instalment for 15/16 hasn't been laid on time and our case had been sent to Rundles.

I will gather all the evidence prior to their letter. Thanks so much for your response.

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I am sorry that you are in such a position re your Council tax.

I and a good few others on the forum have had similar experiences.


It is very poor that the Council have taken such a decision especially as this is the first month of their tax year. Does your son's disability mean that you cannot work

or does he have a carer? Are you in receipt of any benefits and are you a single parent? Do you have a car and if so is it a motability one?


So many questions.....but we need to know them so we can give you best advice. My initial thoughts are that you should complain to the CEO of the Council

outlining your financial situation and the distress that your son would suffer were bailiffs to visit. In addition contact your local councillor and explain where you are with C?Tax. Obviously adding a further £75 to your account which is what happens automatically when the bailiffs become involved means that it will take you even

longer to pay off the arrears and keeping up to date with your current tax. Explain that the medical bills for your son are preventing you from paying the C/T

otherwise you would be able to keep on top of their bills so it is not that you don't want to pay, but that your son's welfare must come first.


Before they can pass you over to Rundles they have to get authorisation from the Court-have they given you a date for the hearing?


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