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My Final Cash Genie/Ariste Holdings Ltd written off

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As per a previous post Cash Genie/Ariste Holdings are currently close to entering Administration (confirmed by the FOS).


On the off chance I complained to FOS stating my loans were mis sold. These dated back to 2011 when I was in a financial mess.


Id pay the loan on the 28th pay day and then due to having to pay it, take another one out literally a few days later.


I did this 4 times. Now Cash Genie/Ariste Holdings have written my final debt off (I owed £473) as they admitted there was no cooling off period in between loans being paid and re taken out.



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  • 3 weeks later...

I made a complaint to Cash Genie after seeing this thread. I only had one loan with them in 2012 but I had lots of other payday loans at the time that meant it wasn't affordable, and that was the basis of my complaint. They have agreed to refund the interest.

Dear xxxxx



I wanted to advise you that we have been working very closely with the regulator in order to agree a redress scheme for historical business practices where the customer was not treated fairly. Your account unfortunately is not within this redress exercise that has been approved by the regulator. Even though, we have not finalised the communications methodology as yet with the FCA, I would like for us to settle your case today.



We would like to offer a refund of £53.10 as full and final settlement.



Please confirm that you accept this offer of settlement. If so, please confirm your sort code and account number in order for me to send the refund for you today.



My sincerest apologies for any detriment that has been caused by Cash Genie.


Kind regards

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