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    • The CMA has today published further detail on its views on the law in relation to cancellations and refunds during the pandemic. View the full article
    • Includes eligibility, appeals, tax credits and Universal Credit View the full article
    • The questionnaires below provide important information which will allow us to help you. In order to use them, you will have to copy them into your own post and then give us the answers – preferably in red below each question. You can start by overwriting the prompt: "Give answer here" below each question – and your responses should automatically appear in red   Thank you +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++   You have received a claim form.   firstly - read all the posts in this thread FIRST...   then copy this first msg to your thread - and put your answer after each question   In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us]   Name of the Claimant ? LOWELL PORTFOLIO I LTD   Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 25 AUG 2020   Date of issue XX + 19 days ( 5 day for service + 14 days to acknowledge) = XX + 14 days to submit defence = XX (33 days in total) -   ^^^^^ NOTE : WHEN CALCULATING THE TIMELINE - PLEASE REMEMBER THAT THE DATE ON THE CLAIMFORM IS ONE IN THE COUNT [example: Issue date 01.03.2014 + 19 days (5 days for service + 14 days to acknowledge) = 19.03.2014 + 14 days to submit defence = 02.04.2014] = 33 days in total   Particulars of Claim   What is the claim for – the reason they have issued the claim? Please type out their particulars of claim in full (verbatim) less any identifiable data and round the amounts up/down. 1) The defendant entered into an agreement with Vodafone under account reference xxxxxxxxx ("the Agreement"). 2) The Defendant failed to maintain the required payments and the service was terminated. 3) The Agreement was later assigned to the Claimant on 31/07/2015 and notice given to the Defendant. 4) Despite repeated requests for payment, the sum of £595.63 remains due and outstanding. And the Claimant claims a) The said sum of £595.63 b) Interest pursuant to s69 County Courts Act 1984 at the rate of 8% per annum from the date of assignment to the date of issue, accruing at a daily rate of £0.131, but limited to one year, being £47.65 c) Costs   What is the total value of the claim? £773.28   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I received a "Notice of Claim Issue" letter after the "Claim Form".    Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No.   Did you inform the claimant of your change of address? Give answer here Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Yes, mobile phone account.   When did you enter into the original agreement before or after April 2007 ? After April 2007.   Do you recall how you entered into the agreement...On line /In branch/By post ? Online or phone.   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? I don't think so, I don't have a CCJ, but I will check.   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Account assigned to Debt purchaser.   Were you aware the account had been assigned – did you receive a Notice of Assignment? Yes, but I don't remember the notice of assignment, I will have to search through all my scans.   Did you receive a Default Notice from the original creditor? I think so.   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? I think so, I scanned all the letters, I think different companies have sent me letters, I will check.   Why did you cease payments? Never used the contract, plus financial trouble.   What was the date of your last payment? No monthly payment made just a upfront fee I think.   Was there a dispute with the original creditor that remains unresolved? No.   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No.     What you need to do now.   Answer the questions above   If you have not already done so – send a CCA request to the claimant for a copy of your agreement
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
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      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
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    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

Faseder Ltd aka Stemoderma.com **REFUNDED**


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why not

go bark at your bank get it back

 

 

dx

 

 

I have this morning finally been successful in ending my Account with Faseder Ltd aka Stemoderma.com aka (without prejudice) by many other names.

 

I looked into some of the details about the business and found various statements on their own sites explaining what and how they do and also interestingly their IOS grade. This made me think that this Company is possibly bona fide but sells to various different parts of the World maybe!? and also numerous outlets?

 

When I sent for the samples, like many I gave a card number and this triggered an account! However, by searching back I found the initial e-mail sent to me showing my account

details and password. I then typed in the email address followed by my email and password.

 

Hey presto, up popped my account. I then went into each section bit by bit and read everything in there. I noticed a 'box' pop up showing Order directions and AUTO-REFILL was ticked. I un-ticked this box and then ticked 'No further orders'. Following this I went to the comments section, filled everything in and in the comment box I explained politely why I did not wish to receive their products. I double checked everything that I had done and clicked confirm. Within a few seconds, up popped a confirmation message.

 

However, I did not fill overly confident and decided to bite the bullet and phone the UK Telephone number. 080-8189-0213 To my surprise it was answered very quickly and I spoke to a very pleasant lady of American origin by the name of Tatyana, who gave me her extension number of 3113. I explained my dilemma and the lady was very understanding. My account was cancelled and by the time the phone call ended, an email was waiting me confirming my subsciption has been cancelled.

 

 

As I said her name was Tatyana. 080-8189-0213 ext 3113. She is a Customer Satisfaction Specialist. Stemologica.

 

I now intend to supply my bank with a copy of the cancellation letter along with any name that I know of that this Company uses.

 

 

I hope all the above is very useful to others who feel that for whatever reason the products are not for them. They can find conclusion to close their account as swiftly as I did.

 

 

Good Luck from

Sorted653

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Thank you for letting us know about your successful claim from this company. You do however, appear to be unique in having a trouble free refund.

 

As you can see from other dissatisfied customers - there have been no end of problems.

 

Hopefully, others will be able to follow your route and obtain their monies back. :)

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Hi citizenB. I don't know why *Refunded* is showing in my heading as I haven't had a refund totally. What I have been successful in doing is finding my profile on the Company website and cancelling the automated 'AutoRefill' ticked box, which to my mind was and is done automatically plus complete the 'Comments box'.

 

The journey hasn't been totally trouble free as the only way my bank could help was to delete the account from my credit card and refund the monies back into there, however, mid ordering the samples my credit card wouldn't work and instead of stopping there, I made the huge mistake of using another card which does not have the same protection as a credit card. This money the bank cannot be responsible for and as I said this Company does appear to be bona fide, but their methods are somewhat questionable.

 

 

Having spoken to Tatyana and she having sent me confirmation of the closure of my account, I then printed off copies of her email and have submitted it to the bank. They in turn will now watch my account for any activity that should not take place.

 

If others have kept their original 'Welcome' email then they too can go down the same route as me and theoretically should be successful. We can but hope at least.

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