Jump to content


  • Tweets

  • Posts

    • Very good, UB.   I'm not clear on the status of Kent now. People are talking about it being part of France, etc, but how is tht when the 'border' only applies to lorries?
    • Campaign starts ? Independence for Kent, so it becomes a separate customs area and can charge a tariff on goods transported through its territory.  With the money raised, citizens of Kent might then have little or no income taxes to pay.   I could see this campaign being started and it could grow in popularity.   Would be funny if Brexit led to break up of UK and break away by some English counties. 
    • SERCO seem to be a default company that Government use to perform contact centre type tasks. So any department faced with a problem, say a sudden increase in incoming phone calls, which they cannot handle, because they are dealing with more immediate issues such as making payments to the public, may in the short term involve SERCO.   SERCO seem to employ a lot of security cleared, DBS checked, financial checked etc employees, so they seem to be equipped and ready to manage tasks on behalf of Government departments.   No idea just how much work SERCO does on behalf of Government, but I should imagine it makes up a sizeable chunk of their business.   Public Health departments may want to perform the work themselves, but given the number of employees required, the recruitment process involved, the hours of work 24/7 and just how quick they need to be set up to perform the work, I question whether they are better placed to do so.   I would always prefer public sector employees over outsourced contracts, but I can understand why Government uses companies such as SERCO. 
    • Well, we’ve found something we agree on.   you’ve described the unfairness, but haven’t said what (realistically!) you feel your options are.
    • There's a campaign against Serco and in favour of local public health people. Apologies for one bit of language but it's a memorable slogan.   https://twitter.com/i/status/1309910583790252037  
  • Our picks

    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 6 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies
    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

Faseder Ltd aka Stemoderma.com **REFUNDED**


Please note that this topic has not had any new posts for the last 1984 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

why not

go bark at your bank get it back

 

 

dx

 

 

I have this morning finally been successful in ending my Account with Faseder Ltd aka Stemoderma.com aka (without prejudice) by many other names.

 

I looked into some of the details about the business and found various statements on their own sites explaining what and how they do and also interestingly their IOS grade. This made me think that this Company is possibly bona fide but sells to various different parts of the World maybe!? and also numerous outlets?

 

When I sent for the samples, like many I gave a card number and this triggered an account! However, by searching back I found the initial e-mail sent to me showing my account

details and password. I then typed in the email address followed by my email and password.

 

Hey presto, up popped my account. I then went into each section bit by bit and read everything in there. I noticed a 'box' pop up showing Order directions and AUTO-REFILL was ticked. I un-ticked this box and then ticked 'No further orders'. Following this I went to the comments section, filled everything in and in the comment box I explained politely why I did not wish to receive their products. I double checked everything that I had done and clicked confirm. Within a few seconds, up popped a confirmation message.

 

However, I did not fill overly confident and decided to bite the bullet and phone the UK Telephone number. 080-8189-0213 To my surprise it was answered very quickly and I spoke to a very pleasant lady of American origin by the name of Tatyana, who gave me her extension number of 3113. I explained my dilemma and the lady was very understanding. My account was cancelled and by the time the phone call ended, an email was waiting me confirming my subsciption has been cancelled.

 

 

As I said her name was Tatyana. 080-8189-0213 ext 3113. She is a Customer Satisfaction Specialist. Stemologica.

 

I now intend to supply my bank with a copy of the cancellation letter along with any name that I know of that this Company uses.

 

 

I hope all the above is very useful to others who feel that for whatever reason the products are not for them. They can find conclusion to close their account as swiftly as I did.

 

 

Good Luck from

Sorted653

Link to post
Share on other sites

Thank you for letting us know about your successful claim from this company. You do however, appear to be unique in having a trouble free refund.

 

As you can see from other dissatisfied customers - there have been no end of problems.

 

Hopefully, others will be able to follow your route and obtain their monies back. :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Hi citizenB. I don't know why *Refunded* is showing in my heading as I haven't had a refund totally. What I have been successful in doing is finding my profile on the Company website and cancelling the automated 'AutoRefill' ticked box, which to my mind was and is done automatically plus complete the 'Comments box'.

 

The journey hasn't been totally trouble free as the only way my bank could help was to delete the account from my credit card and refund the monies back into there, however, mid ordering the samples my credit card wouldn't work and instead of stopping there, I made the huge mistake of using another card which does not have the same protection as a credit card. This money the bank cannot be responsible for and as I said this Company does appear to be bona fide, but their methods are somewhat questionable.

 

 

Having spoken to Tatyana and she having sent me confirmation of the closure of my account, I then printed off copies of her email and have submitted it to the bank. They in turn will now watch my account for any activity that should not take place.

 

If others have kept their original 'Welcome' email then they too can go down the same route as me and theoretically should be successful. We can but hope at least.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...