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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Convention company - crazy behaviour

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Hi there,


This is a bit of an odd one, but it makes me so crazy and I don't see how it's legal for anyone to run a business like this.



There is a successful convention company that organises several events a year.

A typical convention will host up to 2000 people over the weekend spending a minimum of £110 each.

On average, however, I'd say most people spend around £400 just on tickets and extras to the conventions.

It's not cheap and people are parting with a lot of money, with some spending up to £2k on their attendance.

(Again not including stuff like travel or accommodation.)


This convention company is run by a one-man band and he has a serious reputation for banning people on a whim

and making odd and sometimes confusing decisions based on nothing.



I was banned once for saying something slightly negative about the convention online

(and I have emails to prove the very lengthy time it took for me to be refunded after he banned me on a whim).

Other people have the same story.



recently a friend sent an email asking if her order had been processed,

just to get an email saying that because she chased the order they were cancelling her order. (No joke.)



Other issues are not confirming orders, not replying to queries, etc.



on a more serious note, for many people that buy premium packages, when they add a last minute major guest,

changing their policy to exclude those guests from the packages, or even changing it on the day,

so people attend expecting they've bought one thing and arriving to be told they didn't.


They don't take any form of payment other than bank transfer, not even paypal.

I think everyone here knows why that would be.

Clearly they're scared of chargeback.

And rightly so judging by the number of complaints I've seen over the years.


The reason that they are able to get away with this kind of service is that they are preying on vulnerable young fans

who are desperate to meet American actors they would otherwise never get to meet and are willing to put up with almost anything to get that.

Even though everyone knows that if you even look funny to this guy you could get banned.

And there is an individual that also possibly has a disability discrimination case that they are investigating with a solicitor.


My question is



whether something like this (arbitrary bans, orders cancelled on a whim, bullying of individuals, etc) has any recourse

(I can't imagine there's a legal one even if I'd like to think there was,

but do we have anything like the Better Business Bureau in the States?)



Be good to get people's thoughts.




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Their T&Cs generally don't relate to their behaviour at all. Nothing is stated about the cancellation of tickets on whim, banning people, etc, they just do that. (I looked when I had my order cancelled for sending a query.) Although they do have:


Rogue Events reserves the right to refuse admission. We do not have to give evidence or a reason. You will be fully refunded for the price of your ticket within 30 days.


Normal conventions will have a clause that say they will remove people that cause disturbance or refuse to comply with reasonable requests - that makes sense. But in this case, they'll just turn you away because they feel like it without any reason. An event is 3 days long, so an individual would incur significant costs for hotel, etc, if they did this.


What bodies would be relevant to this kind of business? I've looked, but I can't find the appropriate place to complain.



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