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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Convention company - crazy behaviour


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Hi there,

 

This is a bit of an odd one, but it makes me so crazy and I don't see how it's legal for anyone to run a business like this.

 

 

There is a successful convention company that organises several events a year.

A typical convention will host up to 2000 people over the weekend spending a minimum of £110 each.

On average, however, I'd say most people spend around £400 just on tickets and extras to the conventions.

It's not cheap and people are parting with a lot of money, with some spending up to £2k on their attendance.

(Again not including stuff like travel or accommodation.)

 

This convention company is run by a one-man band and he has a serious reputation for banning people on a whim

and making odd and sometimes confusing decisions based on nothing.

 

 

I was banned once for saying something slightly negative about the convention online

(and I have emails to prove the very lengthy time it took for me to be refunded after he banned me on a whim).

Other people have the same story.

 

 

recently a friend sent an email asking if her order had been processed,

just to get an email saying that because she chased the order they were cancelling her order. (No joke.)

 

 

Other issues are not confirming orders, not replying to queries, etc.

 

 

on a more serious note, for many people that buy premium packages, when they add a last minute major guest,

changing their policy to exclude those guests from the packages, or even changing it on the day,

so people attend expecting they've bought one thing and arriving to be told they didn't.

 

They don't take any form of payment other than bank transfer, not even paypal.

I think everyone here knows why that would be.

Clearly they're scared of chargeback.

And rightly so judging by the number of complaints I've seen over the years.

 

The reason that they are able to get away with this kind of service is that they are preying on vulnerable young fans

who are desperate to meet American actors they would otherwise never get to meet and are willing to put up with almost anything to get that.

Even though everyone knows that if you even look funny to this guy you could get banned.

And there is an individual that also possibly has a disability discrimination case that they are investigating with a solicitor.

 

My question is

 

 

whether something like this (arbitrary bans, orders cancelled on a whim, bullying of individuals, etc) has any recourse

(I can't imagine there's a legal one even if I'd like to think there was,

but do we have anything like the Better Business Bureau in the States?)

 

 

Be good to get people's thoughts.

 

Thanks,

Claire

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Their T&Cs generally don't relate to their behaviour at all. Nothing is stated about the cancellation of tickets on whim, banning people, etc, they just do that. (I looked when I had my order cancelled for sending a query.) Although they do have:

 

Rogue Events reserves the right to refuse admission. We do not have to give evidence or a reason. You will be fully refunded for the price of your ticket within 30 days.

 

Normal conventions will have a clause that say they will remove people that cause disturbance or refuse to comply with reasonable requests - that makes sense. But in this case, they'll just turn you away because they feel like it without any reason. An event is 3 days long, so an individual would incur significant costs for hotel, etc, if they did this.

 

What bodies would be relevant to this kind of business? I've looked, but I can't find the appropriate place to complain.

 

Thanks.

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