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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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house rental bond money

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We have moved out of a rental property due to ill health,we lived in the property for 5 years,and in this time asked our landlady for nothing as her husband was ill with a heart problem.My wife asked if we could decorate and paint the bedroom in a pastal green to which she was told treat it as your own home.we rented it from a property agent to who due to the fact that i had no credit rating as such and as i had retired from work said i would have to pay a substantial ammount up front,and that she would ask the landlady if that would solve our problem,with a years bond of £650 pounds and a years rent of £550 a month plus agents fees a total of just over £8,000.Last week we moved into a new council home ,having spent many hours touching up paint marks and the like where pictures had been hung,and cleaning the carpets throughout the cottage.on thusday 9th april on an indipendant final inspection a copy of the report which we were handed read

1. both chimneys had been swept

2.letter box on outside wall left

3.sun room floor has colours coming through

4.damp on walls in sun room

5.Metal shed left in garden

6.a few marks on carpet in bedroom one which he said would be due to wear and tear over five years,i personaly cleaned the carpets with a new vax carpet cleaner.the colour which is on the coservatory floor has come through from what ever was laid underneath as per the report and over five years.On asking about our deposit we have now been told that the landlady now wants tradesmen in to decorate,and replace the viynal flooring in the lean-to and the agent will not release our deposit we left them a metal shed ,a metal letterbox,a bosch fridge,heavy curtains,nets,all new light pull cords,approx 500 litres of heating oil,a tank lock,four trees in large pots.we had told the land lady about damp in the pantry in the past her reply was that it was condensation and woodworm in the skirting boards,her reply was its ants.the cottage was rented to us with the description,that we had several outbuildings in fact there was only one,but the cottage is now up for rent again,with the same pictures as they were 5 years ago,and clearly in the pictures you can see the same carpets with the stains,and our landlady is claiming through her agent that they were new,and so they will not release our deposit,as they are going to have tradesmen in to quote for redecorating,we need advice,we are both in our seventies and dont know if we have any rights or who to turn to

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Did the landlady protect the deposit via tenancy deposit scheme, you can check if they did by checking the deposit schemes through the gov website just search tenancy deposit scheme on google it is a legal requirement from April 2007 that they have to protect it if not you can take them to court and get the deposit back and compensation, on the other hand If they did protect it you can place a sort of appeal through the scheme and they will decide if you can get it back.

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