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Clarification / help with Credit Report Entry from GE Money


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I'm hoping to get some understanding of exactly what an update of my credit file means and how, if possible, I can get it corrected.


I have a mortgage with GE Home Lending.



Around the time of a divorce, June 2013 I missed a payment on the Mortgage.

I continued to pay the mortgage thereafter with one payment of arrears.



About a year or so after missing that payment I contacted them to make an arrangement for the arrears to be cleared.

Their response was along the lines of

'We will not enter into an agreement as the arrears are not serious enough'

Based on that I decided to pay off 50% of the missed payment straight away.

Six months later I paid off another 25% of the arrears.

In early March of this year I paid off the remaining 25%.


All is good so far.



However, a few months ago I applied for a new mortgage in order to move house.

I received an offer in principle so decided to market the house and sell it.

I struggled to find a new place but last week I finally did.



I needed a slightly higher mortgage amount so re-applied.

I was immediately declined.

The lender suggested that I look at my credit report as an adverse entry was added on 7th April.


Having looked at my report, GE money added a '2' against my credit report for April.

This applied to both Equifax and Experian.

My credit report for this account shows Green for every entry prior to this.


The new lender is reading this as me being two months in arrears with my Mortgage.

I have provided bank statements to prove that I've been making payments on time but they are not interested.

A huge black mark for obvious reasons.


I have take this up with GE but I'm not making much progress.

They accept that they have added an incorrect entry for April.

They are proposing that they move the '2' entry to February '15.

They claim that this two entry means that a payment was made later than 30 days, but less than 59 days.

According two Equifax and Experian the 2 means that I missed two consecutive payments in February.


Dealing with GE is like wading through treacle.

I make countless calls and send numerous emails but I'm getting fobbed off time and time again.

One minute they are fixing it.

The next minute it's the credit reference agent's fault.


I guess my question is

a) what's the forum's view on the interpretation of a '2' recorded against a given month and

b) if there's any advice anyone can give to help me get this corrected.


Thanks for reading, and thanks in advance for any help



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the 2 means that a some point in time



you missed or were later with 2 payments.



GE are a consumers worse nightmare they always are



I suspect that you were charged arrears fees and letter fees/debt visits too

and probably insurances on the mortgage?



those are reclaimable

have you all the statements?



it will help unravel the web they weave



sar time

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for the response.


And thanks for confirming what I think is correct. There has been huge amounts of charges on the account £40 per month and additional interest for every month that the 1 missed payment remained outstanding. I have just swallowed these. As you've said. A SAR is in order after this issue with the credit report is fixed. That said,I'm not confident that it will be fixed!



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