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Cooperative Energy & SSE bungled energy switch!


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Hi Everyone,

 

 

I'm looking for some advice and also a platform to rant.

 

 

it started 4 months ago when I got a switching quote from Cooperative energy and I decided to switch from SSE to them.

I received diddly squat from Cooperative energy from then till Monday and also nothing from SSE until Monday.

 

 

Monday I received a final bill from SSE totaling £400 for both Gas & Elect.

On that very same day I received a letter from cooperative energy stating I owe them £112 for my first quarter of energy.

 

 

I was obviously taken back by this as i mentioned I haven't received an email, phone call or a signle letter in the 4 months since applying for the energy account.

No switch over date details

no details in regrads to payments

how much

when will it start

absolutely nothing!

 

 

I emailed Cooperative energy stating I don't wish to switch as they have proven even the most basic customer services is a struggle for them

...first impressions and all and wish to remain with SSE.

 

 

They emailed back apologising stating I should have received an email detailing all this information but they can see this didn't happen

...please pay us the outstanding balance of £112??!!

 

 

Please advise on where I stand?

I don't wish to switch but I think switchover is actually complete now even though I hadn't even received a 'sorry you're leaving' letter from SSE

and I had no idea what was happening until I was slapped with £512 worth of payments due in the middle of the month?

Lloyds Credit card - £6K - PPI and interest refunded - £1200 remain F&F sent & accepted £360

Lloyds Overdraft - £620 - charges & interest refunded - £188.10 remain F&F sent & accepted £56

Black Horse loan - £10K - £2879 remain - F&F sent and rejected - CCA sent 3/6/13 deadline

Orange - £128 - £39 remain although CRA file states £11

Orange - £132 - £51.06 remain although CRA file states £45

 

Next stage F&F's to be sent - a step closer to being debt free

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I think the first question to ask is whether you agree with the bills that have been submitted – in other words the £400 plus the £112 – £512 altogether.

 

If you feel that there is an error or being double billed for an overlapping period then we need to look at this issue as well.

 

If you went over to the Co-op – would the pricing be an advantage to you? If it would then I don't see why you wouldn't want to stay with them except that I would want to make a complaint about they way they handled the switchover and I would want to get a figure in compensation – probably about £50.

 

On the other hand, if you want to go back to SSE because of the Co-op's breach then I expect you could do so but I can imagine that it will get bloody.

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Hi Bank fodder,Thank you for your reply.

 

 

I don't believe there is any overlapping for the bills

 

 

the £400 will be monies owed to SSE and

 

 

I am confidentish I haven't been overcharged (don't undertand Kwh) and

 

 

the £112 is for my first DD with Cooperative.

 

 

But I'm not in a position to pay out £512.

 

 

I could enter into a repayment with SSE for the final bills

but then I will be financially worse off than before I switched

as I was only paying £120pm for Gas & Elect with SSE

 

 

unless I only repay £8pm therefore breaking even. Yey!

Lloyds Credit card - £6K - PPI and interest refunded - £1200 remain F&F sent & accepted £360

Lloyds Overdraft - £620 - charges & interest refunded - £188.10 remain F&F sent & accepted £56

Black Horse loan - £10K - £2879 remain - F&F sent and rejected - CCA sent 3/6/13 deadline

Orange - £128 - £39 remain although CRA file states £11

Orange - £132 - £51.06 remain although CRA file states £45

 

Next stage F&F's to be sent - a step closer to being debt free

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if you were paying £120PCM to SSE until you switched

where has the extra £400 you owe then come from?

 

 

are they claiming back dated errors or something?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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