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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parked on restricted area, didnt see it.


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I parked in a council car park a couple of weeks ago and got a ticket, at first I couldnt understand why as I thought I had parked in a disabled bay which I am allowed to do.

 

Someone was already in that space and they left and I reversed straight into the bay. However it turned out to be a restricted area, but looked like a disabled bay as it was situated on the end of the row of disabled bay parking spaces. I parked over where it said 'keep clear' so had no knowledge until I got the PCN that it was restricted. There were no other signs.

 

I understand I was in the wrong, however if I didnt see the 'keep clear' signs under my car as I had no idea that it was restricted, surely they should have signs on the wall to make it clearer. I certainly would not have parked there otherwise. I have appealed it, but the onus is on me to check. Was their response. I happened to be in a rush and didnt think about looking under my car to see if I was parked correctly. who does in a car park. As i said a car was already parked there so didnt see the 'keep clear' sign.

 

I just want to know, please, do the council have to have other signs, say on the wall to state that the area is restricted, it was marked out in yellow just like the other disabled bays.

 

Im quite happy to pay it but if its a technicality that I dont have to pay Im all for that, I cant really afford to pay it if you get what I mean. :(

 

Cheers guys :)

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do the council have to have other signs, say on the wall to state that the area is restricted,

 

The Traffic Signs Regulations and General Directions don't apply to council car parks, so the answer is no.

 

Obviously if you had driven in rather than reversing, you would probably seen the keep clear markings.

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You can't lose anything by appealing.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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You can't lose anything by appealing.

 

The OP said "I have appealed it, but the onus is on me to check was their response." - Therefore, he has already appealed once and so is now faced with a choice of paying the discount now, or forfeiting it, in order to battle on with the next stage of the appeals process. So, he has something to lose - the additional charges which will be added on.

 

Knowing the contravention code would be a help in deciding what sort of case he has.

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The OP said "I have appealed it, but the onus is on me to check was their response." - Therefore, he has already appealed once and so is now faced with a choice of paying the discount now, or forfeiting it, in order to battle on with the next stage of the appeals process. So, he has something to lose - the additional charges which will be added on.

 

Knowing the contravention code would be a help in deciding what sort of case he has.

 

I stand corrected. :)

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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