RLP and Boots, now offering discounts to settle!

[LucyPeabody]

Hi everyone

 

 

 

My daughter who is 18 had a moment of stupidity in January and decided it would be ok to shoplift a mascara from Boots.

 

 

She was accosted by the security guy on leaving the store,

taken back inside,

her details were taken

was given the option of them either calling the police or agreeing to be contacted by RLP

- she was terrified out of her wits as she suffers from acute anxiety problems, and agreed to the RLP route.

 

 

The guard copied her student ID details and took her phone number and our address.

They asked her to empty her bag which she did immediately and returned the mascara which was worth about £10.

 

Since then she received three letters from RLP that I have already seen as standard on this group

(and I am most grateful for all the advice I have already seen on here about similar incidents)

I have told her not to reply.

 

 

They first demanded £155.49 as a "contribution" towards Boots' losses - which as far as I can see do not exist.

 

 

They also managed to spell her name completely wrongly although since they had her student ID photocopied I don't understand how!

 

She has now received a 4th letter attached offering her a settlement of £108.84

- again, I have told her not to respond.

 

 

Is this one of the letters you have already seen for something like this?

 

Thanks very much for all your help.

[dx100uk]

blimey silly Jackie offering a discount now eh?

 

 

whatever next...clubcard points if you pay up?

 

 

dx

[Bazooka Boo]

Desperate times call for desperate measures!

 

10p off a litre of fuel as well as clubcard points....

 

You would've thought by now that the security staff (and I use that term very loosely) would know by now that

RLP are completely powerless to demand anything from anyone, and the stores who use RLP are wasting their money?

[silverfox1961]

Hi again and thanks for starting your thread.

 

No doubt the next letter will be from BPO collections who have even less power than RLP. In their letter they never say 'debt' (because it ain't) but they will say something along the lines of ' We understand the liability is not disputed'. yes it ruddy well is or they wouldn't be chasing

 

I am also glad your daughter has such good parents as she would have been panicking otherwise.

[silverfox1961]

Desperate times call for desperate measures!

 

10p off a litre of fuel as well as clubcard points....

 

You would've thought by now that the security staff (and I use that term very loosely) would know by now that

RLP are completely powerless to demand anything from anyone, and the stores who use RLP are wasting their money?

 

I wonder if the retailers ever get sight of the leaflet that the store security hand out which is full of misleading information. If not, then they should be alerted as to the actions of their agents who are acting on instruction of the stores (making them liable for their agents actions)

 

More likely is the stores bury their heads and go Lah Lah Lah

[Bazooka Boo]

I wonder if the retailers ever get sight of the leaflet that the store security hand out which is full of misleading information. If not, then they should be alerted as to the actions of their agents who are acting on instruction of the stores (making them liable for their agents actions)

 

More likely is the stores bury their heads and go Lah Lah Lah

 

Good point, I've just commented on another thread where a mother was caught taking baby clothes for her 2 month old, and she said that she was handed a note from Primarni regarding civil recovery, might see if she can post it up.....

[LucyPeabody]

hi again

 

thanks to everyone for your comments. She is still panicking each time a letter comes through, but what you all say makes such good sense - and in any case she will be going off to university in september so hopefully she won't see too many more of them. When I get any more letters I'll post them here for you to see. Have you not seen an example of the one I just posted before offering a discount?

LucyP

[silverfox1961]

A Retailer v Ms B and Ms K Approved Judgment 09.05.12.pdfI would strap your daughter to a chair in front of the PC and go through the many, many threads here.

 

If she wants more proof.

 

A Retailer v Ms B and Ms K Approved Judgment 09.05.12.pdf[ATTACH]57059[/ATTACH]

 

These show just how much power RLP have. One is the short judgement, the other is the full jobby

[LucyPeabody]

Haha, yes I know. I read those and they were very persuasive when I was in two minds about what to do for the best. I trawled through many of the threads on here when I saw the first letter because I have no legal expertise at all and I didn't know who RLP were. I was left in no doubt about what to do!

[Bazooka Boo]

Don't they prattle on!!

[AndyOrch]

I would go with option 3 on that letter IE make an alternative proposal

 

 

But the mods would mod my proposal:madgrin:

[silverfox1961]

I would go with option 3 on that letter IE make an alternative proposal

 

 

But the mods would mod my proposal:madgrin:

 

I think my alternative proposal is similar to yours. Does it end in off?

[Bazooka Boo]

I think my alternative proposal is similar to yours. Does it end in off?

 

Arkell v Pressdram springs to mind!

[LucyPeabody]

Hi Guys

 

My daughter has received another letter from RLP. it seems an empty threat again, but I would appreciate your opinions. I couldn't seem to save as a pdf so is it viewable as a jpeg?

Thanks

LucyP

[renegadeimp]

Keep ignoring

[silverfox1961]

I know I have to wear glasses but even with them on, that image is small

 

Can you please convert it to a pdf if possible

[dx100uk]

follow the upload

 

 

dx

[LucyPeabody]

Sorry!! Is this better?

[dx100uk]

oh the debt collection letter...

we are sending it to [prob] BPO collections

 

 

but as theres no actual 'debt'

and no dca has any legal powers whatsoever

as they are not bailiffs

we nor they can actually do bugger all bar send more scary letters:lol:

 

 

dx

[SabreSheep]

OK

 

1) Legal defence to our client's claim:

 

What claim? No evidence of costs have been submitted, therefore there is no claim

Also its their "Clients" claim, therefore you do not have to talk to them at all

 

Recovering payments in undisputed claims.? There is no claim.

Let them transfer it. They cannot take you to court either.

 

Only Boots can take you to court, and they cannot prove their claim as all expenses are covered and worked into their profit margins, hence no losses and NO CLAIM

[silverfox1961]

I have to agree with my esteemed colleague

 

The letter from BPO will state that 'we understand the liability is not disputed' Well, logic would dictate that if the liability was not disputed, there would be no involvement with BPO.

 

Of course it's disputed but BPO also stick their fingers in their ears and go lah lah lah.

 

They have no power whatsoever and you will receive two or sometimes 3 letters from them before they send it back to RLP who will then recommend to their client to take action.

 

The end!

[LucyPeabody]

Thanks all! I will keep uploading any more of these letters in the hope that it will be of help to somebody else in the future.x

[LucyPeabody]

Hello everyone,

Next instalment....a letter from County Collections Limited (attached). They've also texted my daughter saying they've been trying to contact her urgently - though the text arrived after the letter. I guess the advice is still ignore it, but would welcome your views please.

All best wishes

Lucy

[renegadeimp]

Ignore EVERYTHING.

[dx100uk]

ofcourse

ignre

 

 

can you PDF the letter please for our records

 

 

dx